Shant Kahwajian - Systems Engineer II, NanoImaging Services

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Work Background

NanoImaging ServicesSystem Engineer II

Jun. 2023Remote-Ensure Nanoimaging Services Infrastructure and End User Systems are functional and up to date/secure -Google Workspace and M365 administration -JAMF Administration -Cutover and implementation for Freshservice as an ITSM tool -Support enterprise and end user systems

MimecastCustomer Support Engineer

Sep. 2022 - Jun. 2023

CoretelligentClient Support Engineer II

Jan. 2022 - Sep. 2022Westwood, Massachusetts, United StatesProviding White Glove Service To Clients Azure Tenant Maintenance/Administration Intune device management Exchange/M365 Administration -User creation -Environment/policy maintenance Addegy MDM Administration Airwatch Administration Ubiquiti Maintenance Aerohive Maintenance Windows Server Administration Network Switch/Router Administration/Maintenance Firewalls Administration/Maintenance Wireless Infrastructure Administration/Maintenance Powershell Mimecast Administration

JetBlue AirwaysAnalyst Crewmember Technology Services

May. 2017 - Jan. 2022Greater Boston AreaProvide L2 and L3 support to Internal Customers. This includes Sharepoint site troubleshooting Sharepoint Support Powerapps and Flows Support Citrix deployment and troubleshooting Internal application support Hardware Refresh Cycle Support SITA Common User Systems and infrastructure Remote Site Deployments AD Maintenance Exchange/O365 Account Maintenance PCI Compliance Auditing Successfully lead project to replace 300+ end of life printers systemwide Working with ITSM team to optimize ServiceNow reporting for business needs Successfully deployed Beyond Trust Remote Support tool systemwide Successfully lead project to replace 300+ Flight information Displays systemwide

JetBlue AirwaysAssociate Analyst Crewmember Technology Services

Nov. 2015 - May. 2017Greater Boston Area

JetBlue AirwaysMobile Communication Analyst

Jun. 2015 - Nov. 2015Greater Boston Area

JetBlue AirwaysAirport Operations

Jan. 2010 - May. 2015Provide outstanding customer service while serving in busy, high-volume ticketing position.

JetBlue AirwaysProvisioing Department Crewleader

Nov. 2009 - Nov. 2010Oversaw the provisioning operation for JetBlue in Boston Ensured that each shift was properly staffed and that each aircraft was appropriately catered in a timely manner.

JetBlue AirwaysProvisioning Crewmember

Sep. 2008 - Nov. 2009Catered and provisioned JetBlue aircraft in timely and highly efficient manner. Collaborated with fellow crew members and supervisors to ensure excellent customer service.