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Work Background
NanoImaging ServicesSystem Engineer II
Jun. 2023Remote-Ensure Nanoimaging Services Infrastructure and End User Systems are functional and up to date/secure
-Google Workspace and M365 administration
-JAMF Administration
-Cutover and implementation for Freshservice as an ITSM tool
-Support enterprise and end user systems
MimecastCustomer Support Engineer
Sep. 2022 - Jun. 2023
CoretelligentClient Support Engineer II
Jan. 2022 - Sep. 2022Westwood, Massachusetts, United StatesProviding White Glove Service To Clients
Azure Tenant Maintenance/Administration
Intune device management
Exchange/M365 Administration -User creation -Environment/policy maintenance
Addegy MDM Administration
Airwatch Administration
Ubiquiti Maintenance
Aerohive Maintenance Windows Server Administration
Network Switch/Router Administration/Maintenance
Firewalls Administration/Maintenance
Wireless Infrastructure Administration/Maintenance
Powershell
Mimecast Administration
JetBlue AirwaysAnalyst Crewmember Technology Services
May. 2017 - Jan. 2022Greater Boston AreaProvide L2 and L3 support to Internal Customers. This includes
Sharepoint site troubleshooting
Sharepoint Support
Powerapps and Flows Support
Citrix deployment and troubleshooting
Internal application support
Hardware Refresh Cycle
Support SITA Common User Systems and infrastructure
Remote Site Deployments
AD Maintenance
Exchange/O365 Account Maintenance
PCI Compliance Auditing Successfully lead project to replace 300+ end of life printers systemwide
Working with ITSM team to optimize ServiceNow reporting for business needs
Successfully deployed Beyond Trust Remote Support tool systemwide
Successfully lead project to replace 300+ Flight information Displays systemwide
JetBlue AirwaysAssociate Analyst Crewmember Technology Services
Nov. 2015 - May. 2017Greater Boston Area
JetBlue AirwaysMobile Communication Analyst
Jun. 2015 - Nov. 2015Greater Boston Area
Bentley UniversityHelp Desk Coordinator II
Mar. 2014 - May. 2015Waltham, MA
Juniper NetworksAgency Systems Engineering
Jun. 2012 - Jun. 2013Westford, MA
JetBlue AirwaysAirport Operations
Jan. 2010 - May. 2015Provide outstanding customer service while serving in busy, high-volume ticketing position.
JetBlue AirwaysProvisioing Department Crewleader
Nov. 2009 - Nov. 2010Oversaw the provisioning operation for JetBlue in Boston
Ensured that each shift was properly staffed and that each aircraft was appropriately catered in a timely manner.
JetBlue AirwaysProvisioning Crewmember
Sep. 2008 - Nov. 2009Catered and provisioned JetBlue aircraft in timely and highly efficient manner.
Collaborated with fellow crew members and supervisors to ensure excellent customer service.
JetBlue AirwaysGround Operations Crewmember
May. 2008 - Sep. 2008
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