Pamela DuPont

Sr Salesforce Professional @DuPont Solutions, LLC

SalesforceSolution Architect✔️ ITSolution Integrator🧨 ConsultingSystem ArchitectProduct ManagerProject ManagerTech SupportBusiness Analyst

As a Senior Salesforce Professional, I've successfully led and contributed to the implementation of Salesforce CRM for multiple clients, resulting in increased efficiency and productivity. My expertise in Salesforce customization and integration has significantly improved business processes and customer relationships for our clients. I've also achieved several Salesforce certifications, demonstrating my commitment to continuous learning and mastery of the platform. Primary Salesforce Cloud expertise: Sales Cloud Service Cloud Experience Cloud Digital Engagement Some experience with: Field Service Manufacturing Cloud Order Management Commerce Cloud

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Work Background

DuPont Solutions, LLCSalesforce Solution Architect

Mar. 2024Remote

ThunderSr. Solution Architect

Mar. 2022 - Mar. 2024Austin, Texas Metropolitan Area

NeuraFlashSr. Solution Architect

Jun. 2020 - Mar. 2022Austin, Texas, United States

PolSourceSr. Solution Engineer

Jan. 2020 - Jun. 2020Austin, Texas Area

PolSourceSr. Solution Architect

Nov. 2017 - Jan. 2020

Xede Consulting GroupLead Salesforce Consultant

Sep. 2014 - Nov. 2017Greater Minneapolis-St. Paul AreaPreviously Modacto, LLC

SyngentaSalesforce.com Consultant

Mar. 2014 - Sep. 2014Minneapolis, Minnesota, United States

OptumSr. Salesforce Business Analyst/Admin

Nov. 2010 - Sep. 2013Eden Prairie, MN• Sr Salesforce.com Configurator responsible for multiple configuration projects, including projects that required minor development work with Visual Force Pages and Apex Code. • Release Manager responsible for all Salesforce.com monthly releases to multiple Salesforce.com instances. This also included moving code and configuration between development and QA/Testing sandboxes during the development/configuration/testing stages prior to moving to Production. • Backup Salesforce.com System Administrator responsible for all User Maintenance, Environment Security Management, Weekly Backups, Sales User Support and various other Administrator duties. • Business Analyst responsible for working with business partners to gather requirements and provide a working solution. • Data Migration Analyst responsible for managing data migration for acquisitions/mergers to include, but not limited to, working with the acquisition/merger representatives to create data maps, extracting the data from the legacy system, migrating it into the new system and performing checks to ensure data migrated successfully.

Honeywell Security and FireIT Business Partner/Lead Salesforce.com Admin

May. 2009 - Nov. 2010Louisville, KY• IT Business Partner responsible for working with the various businesses to gather requirements and provide a working solution in Salesforce.com, whether it consist of in-house configuration or working with an external 3rd party vendor. • Lead Salesforce.com System Administrator responsible for all User Maintenance, Security Management, Sales User Support and Training and various other Administrator duties. • Salesforce.com Configurator responsible for all configuration projects.

Honeywell Security and FireIT Customer Service Delivery Manager

May. 2009 - Jul. 2010Louisville, KYCustomer Service Delivery Manager responsible for managing Dell support technicians to ensure that our SLA's were met. Also responsible for providing hands-on technical support for Executives.

Kindred HealthcarePlatform Installation Project Manager

Jun. 2005 - Jun. 2008Louisville, KY• Project Manager responsible for managing IT infrastructure installation projects for various nursing homes and hospitals across the nation. • Managed a group of 15 installation technicians sourced through various 3rd party vendors.