Mihaela Alexe - Ux/ui Product designer, Raiffeisen bank international

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Work Background

Raiffeisen Bank International AGProduct Designer

Aug. 2023Vienna, Austria · HybridI specialize in optimizing customer experiences across diverse value streams and creating innovative banking products for corporate customers. Collaborating with cross-functional teams, I focus on mapping service blueprints, conducting user research, and partnering closely with business analysts, solution architects and business owners, to enhance processes and interactions. My role involves creating a unified end-to-end customer experience across value streams, defining benchmarks for metrics, measurements and definitions of done.

TricentisProduct Designer

Jan. 2021 - Aug. 2023Viena, AustriaAs a UX/UI Designer at Tricentis, I contributed to the design of user-friendly solutions for their AI-powered continuous testing platform. My role focused on creating intuitive experiences for agile development and complex enterprise applications. I worked on enhancing software quality and efficiency, playing a part in Tricentis' mission to transform software testing for DevOps, cloud, and enterprise applications.

Orange Money SLProduct Designer

Feb. 2020 - Jan. 2021Bucureşti, România · HybridDuring my time at Orange Money, an e-money (fintech) institution, I played a role in ensuring the functionality and efficiency of their financial services. Here's an overview of my responsibilities: - Collaborated closely with product managers, engineers, and internal teams to maintain the relevance and functionality of our product. - Translated design research and product requirements into tangible assets such as wireframes, mockups, and clickable prototypes. - Worked in tandem with stakeholders to gain a deep understanding of the business requirements specific to Orange Money and the fintech industry. - Effectively communicated design concepts through detailed wireframes, user flows, and prototypes. - Conducted comprehensive UX research and delivered actionable recommendations to business stakeholders, rooted in a strategic analysis of data.

SEOmonitor.comProduct Designer

Sep. 2018 - Feb. 2020Bucharest, Romania · On-siteDuring my tenure at SEOmonitor, a pioneering platform transforming the landscape of SEO agencies, I undertook a multifaceted role: ✓ Product Enhancement: I played a role in enhancing our existing products and driving the development of innovative solutions. ✓ Design Sprints: My responsibilities included organizing and facilitating Design Sprints, fostering collaborative efforts to address intricate product challenges. ✓ User-Centric Focus: I was tasked with overseeing the entire user experience spectrum, encompassing Information Architecture and Interface Design, ensuring our products were user-friendly and intuitive. ✓ Prototyping and Testing: I engaged in wireframing and prototype creation to visualize design concepts and conducted user testing to gather invaluable feedback for iterative enhancements.

Co-FactorUX/UI Designer

Apr. 2018 - Sep. 2018

FreelanceUX/UI Designer

Dec. 2016 - Apr. 2018RemoteDuring this period I was both a full-time freelance designer and a part-time designer. As a freelance designer, I engaged in a variety of activities to deliver high-quality design solutions to my clients. Some of the primary activities I performed include: Research: Before beginning any design work, I conducted thorough research to gain an understanding of the client's business, target audience, and competition. This involved gathering data through interviews, surveys, and online research. Wireframing and prototyping: Once I had a clear understanding of the client's needs, I created wireframes and prototypes to illustrate the design concept. This involved working closely with the client to refine the design until it met their requirements. Visual design: After finalizing the wireframes and prototypes, I moved on to the visual design phase. This involved creating high-fidelity mockups that reflected the final design concept, including color schemes, typography, and visual elements. User testing: Once the design was complete, I conducted user testing to ensure that the design was effective and met the user's needs. This involved gathering feedback through surveys, interviews, and usability testing. Client communication: Throughout the projects, I maintained regular communication with my clients to ensure the design met their needs and expectations. This involved regular check-ins, progress reports, and meetings to discuss design decisions. Overall, my work as a freelance UX/UI designer involved a range of activities, from research and wireframing to visual design and user testing. By providing comprehensive design solutions, I helped my clients achieve their goals and improve their online presence.