Dainis Zarins - People & Culture Business Partner, Yum! Brands

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Work Background

Yum! BrandsPeople & Culture Business Partner

Aug. 2023United Arab Emirates · Hybrid

Yum! BrandsField HRBP CIS

Feb. 2023 - Apr. 2024United Arab Emirates · Hybrid

Al-FuttaimManager L&D Operations&Technology, Automotive

Sep. 2021 - Feb. 2023Dubai, United Arab Emirates·Successfully established Al-Futtaim Automotive Talent Centre within the given time and 25% under budget ·Collaborated on defining Division’s Human Capital KPIs and leading the reporting and analytics ·Managing the L&D and Human Capital budget for 12 brands

Al-FuttaimAssistant Manager L&D, Operations & Technology

Jan. 2020 - Sep. 2021Dubai• Implemented group-wide Digital Learning Strategy "overnight" • Developed employee-driven L&D initiative that is fully implemented online and accessible real-time (live) increasing the learning accessibility to 100% catering to all levels of seniority and all functions • Reached the maximum cost efficiency of Open Calendar initiatives (0$) • Driving the SME-based inhouse L&D initiatives reducing the L&D vendor costs by 100% (excluding HSE trainings) • Enabling data-based learning strategy ensuring the L&D resources are directed for maximum impact • Full SAP based LMS system administration • Increasing the Headcount coverage of L&D initiatives with effective Corporate Communications strategies • Testing and implementation of new digital learning delivery and engagement tools • Enabled Agile Project Management resulting in breaking down of Department and Team silos and incresed Collaboration • Developed Group L&D SLAs & KPIs • Established standards for global metrics reporting and centralised Group reporting for consistency and accuracy • Driving Digital Learning resource utilisation to reach agreed levels • Producing Group-wide Webinars • Adapted Qualtrics UX for advanced PNA and Lerning Impact analysis

Emirates GroupHR & Operations Manager - Cruise Ground Operations

Feb. 2013 - Jan. 2020Dubai•Planned and executed a multitude of large-scale HR operations with more than 200 employees with main focus on attracting talent, talent acquisition, onboarding and performance management •Designed various On the Job – OTJ Training Programs for Employees by targeting specific needs. Also evaluated post training performance by using metrics to assess impact of training program. Restructured existing training methods and evaluation tools fitting the needs •Enhanced communication methods and inter department correspondence •Managed payroll of 200 employees, conducted verifications, reports of total manpower cost, leaves, airfare and other factors like additional incentives and deductions •Responsible for conflict resolution and act as a first point of contact for any issues on grievances •Maintain compliance in all matters and processes related to HR on employment laws – UAE Labor Law, employment contracts and compensation and benefits •Manage employee relations, handle grievances and work on retention •Introduced employee assistance and wellness programs for progressive culture •Responsible for Manpower Resource Planning or Workforce Planning and Budgeting •Assist in finalizing total headcount budgets and hiring projections •Redesigned company's recruitment process communication templates ACHIEVEMENTS •Reduced Manpower cost and time by 9% and 25% respectively by implementing measures like cross-trainings, proper SOPs, process mapping, and manuals •Improved total manpower performance improvement output by more than 15%, reaching 10 points above the global average •Increased total revenue by 5% by providing the product training to the airport staff •Increased customer satisfaction rate of call center by 3% through redesigned comprehensive training and product manuals •Reduced operations expenses by 2% by managing variable costs in the office •Secured a AED 1.2 MILLION deal. Successful management of this event also secured the future business vertical

ISSIMediaSystems SLUAssistant Manager - Customer Service, Media

Jan. 2009 - Feb. 2013Barcelona Area, Spain• Handled team and operations, strategic planning of training and staffing, employee engagement and other disciplines • Conducted Performance Appraisal for employees and map performance based on KPIs and performance parameters • Supported the managers by identifying future Talent or leaders for succession planning. Proactively developed potential talent for the emerging opportunities through coaching, mentoring, and developing Personal Development Plans – PDP • Worked on several rewards and recognition for employees as motivational and enhancement in engagement strategy ACHIEVEMENTS • Created Management Training Program thereby reducing training time by 30%. Used the Harvard Management Programs as a core for Peer Training initiative that supported the deep learning concept and minimized the decline of forgetting curve. • Improved Customer Service Response time by 2400% (from 48 hours to 2 hours) FOR 75% OF CASES by creating process maps and step-by-step manuals • Slashed receivables by 25% by internal collaboration with the legal and finance department. • Achieved KPIs “PERFORMER OF THE QUARTER” for 3 quarters. Saved immensely on re-hiring expense

BaltAkvaDirector General

Mar. 2008 - Mar. 2009Riga, Latvia• Increased company’s existing revenue by 15% by successfully negotiating a long term 10% discount with the vendor. Initiated a new rotation model for the employee roster resulting in 10% savings • Doubled total revenues by implementing strategies to find new contract customers, in public tenders for both government and private sector. • Hired and Trained Business Account Managers. Implemented manpower expansion plans, budgets and execution for expanding business and handled end-to-end Human Resources Administration from hiring to onboarding to performance management

TimeForwardTraining & Development Specialist

Apr. 2004 - Mar. 2008Riga, Latvia• Coached more than 2000 people. This included professional and career coaching and development, personal development planning, relationship coaching inclusive of maintaining all administrative records of the same • Reduced the operational cost by 10% through contracting new suppliers and finding new venues for operations. • Improved YTD Customer Satisfaction with training by 7%. Designed FOC after-training coaching sessions as an extra service. Approx. 25% of the trainees used the service and the satisfaction rate was up 7% as a result. • Created 2 New Revenue Streams of 35,000 EUROS YEARLY by further monetizing trainings. Introduced Corporate Training Programs and also customized several new trainings to client’s needs. CASHFLOW board game by Robert Kiyosaki was implemented which became very successful due to financial coaching outcomes

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