Futureman HR ConsultantsIT Technical Support L2
Jan. 2016 - Feb. 2017Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-siteProvided second-level technical support, troubleshooting hardware and software issues, resolving network connectivity problems, and assisting end-users efficiently. Ensured the continuous functionality of IT systems and equipment by performing regular maintenance, upgrades, and configurations. Maintained detailed records of IT support activities, documented common technical issues, and shared best practices with the IT team to promote knowledge sharing and continuous improvement.