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Work Background
The Link LayersSystem Administrator
Oct. 2022 - Sep. 2024
Easterseals Delaware and Maryland's Eastern ShoreSystem Administrator
Sep. 2020 - Oct. 2022New Castle, Delaware, United StatesMSFT 365, Azure, Cloud Printing, VOIP, projects with multiple vendors, Physical and Virtual Server support
Alpha Technologies USA Inc. & Alpha Technologies Sp. z o.o. & Alpha IT Consultants Pvt LtdService Desk Analyst, Global Support Contract
Mar. 2020 - Sep. 2020Wilmington, Delaware, United StatesRemote support for software and hardware. MS Outlook, MS Office, Cisco VPN, RSA security tokens, Windows 10, Active Directory, Phone management systems (i3).
The Link LayersSystem Administrator
Mar. 2019 - Mar. 2020Hardware, Software and Networking Support. MS Windows 10, Microsoft 365, Mobile Device Support, Windows servers, Networking equipment, Dell Desktops and Servers.
BayhealthSenior Desktop Support Specialist
Sep. 2014 - Mar. 2019Windows 7/10 support. Support for Apple mobile devices. Support for EPIC software. Some telecom support including Nortel and ASCOM networks. Work closely with the Network, Business Analyst and Application Analyst teams to complete multiple projects.
Advanced Microcomputers, Inc. t/a Advanced ComputersSenior Support Technician
Apr. 2013 - Aug. 2014Salisbury, MDServer, Desktop and Networking Support for Businesses and Consumers in Maryland and Delaware.
Brandywine TechnologyServer Support/Perdue Farms Project
Nov. 2012 - Apr. 2013Salisbury, MDTier 2 Infrastructure Support
Project resource for internal Perdue customers and partners. Maintain and Operate Intel/Windows, Unix and Linux business production servers in an Enterprise level environment
Respond to incidents and requests in regards to server level issues (Server OS, Active Directory and Exchange)
Server as an IT project resource. Restore files using enterprise level backup systems including Symantec Backup Exec.
Vantage Point Solutions Group, LLCSenior Technician
Aug. 2011 - Nov. 2012manage and monitor LAN/WAN network services; recommend and acquire equipment replacements and upgrades; troubleshoot any reported problems of systems and software.
installing, configuring, updating and maintaining server software/hardware;
high-level problem troubleshooting;
replacing failed hardware and addressing system problems;
tracking system capacity (CPU, memory, disk space) and reporting/correcting any issues; manage active directory and microsoft exchange.
Vantage Point Solutions Group, LLCHelpdesk/System Engineer
Aug. 2011 - Nov. 2012Salisbury, MDControl the process of ensuring accurate and timely technology support and problem resolution to internal and external customers. Responsible for resolving complex and everyday service requests relating to PC, server, and network hardware and software problems and malfunctions; interacting and consulting with clients to manage client satisfaction; providing guidance, assistance, and follow-up on client inquiries; and assisting in the implementation of desktop hardware and software. Supervise and coordinate the activities of workers who provide problem solving support.
Perdue FarmsContractor
Apr. 2009 - Nov. 2010wireless support and testing, IT Help Desk Tier 2 PC support, pc imaging.
Futurtech ConsultingNetwork Engineer/Technician
Jan. 2007 - Jun. 2011Server support
Desktop support
Network management.
LAN/WAN support
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