Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
System Administrator
The Link LayersSystem Administrator
Oct. 2022 - Sep. 2024
System Administrator
Easterseals Delaware and Maryland's Eastern ShoreSystem Administrator
Sep. 2020 - Oct. 2022New Castle, Delaware, United StatesMSFT 365, Azure, Cloud Printing, VOIP, projects with multiple vendors, Physical and Virtual Server support
Service Desk Analyst, Global Support Contract
Alpha Technologies USA Inc. & Alpha Technologies Sp. z o.o. & Alpha IT Consultants Pvt LtdService Desk Analyst, Global Support Contract
Mar. 2020 - Sep. 2020Wilmington, Delaware, United StatesRemote support for software and hardware. MS Outlook, MS Office, Cisco VPN, RSA security tokens, Windows 10, Active Directory, Phone management systems (i3).
System Administrator
The Link LayersSystem Administrator
Mar. 2019 - Mar. 2020Hardware, Software and Networking Support. MS Windows 10, Microsoft 365, Mobile Device Support, Windows servers, Networking equipment, Dell Desktops and Servers.
Senior Desktop Support Specialist
BayhealthSenior Desktop Support Specialist
Sep. 2014 - Mar. 2019Windows 7/10 support. Support for Apple mobile devices. Support for EPIC software. Some telecom support including Nortel and ASCOM networks. Work closely with the Network, Business Analyst and Application Analyst teams to complete multiple projects.
Senior Support Technician
Advanced Microcomputers, Inc. t/a Advanced ComputersSenior Support Technician
Apr. 2013 - Aug. 2014Salisbury, MDServer, Desktop and Networking Support for Businesses and Consumers in Maryland and Delaware.
Server Support/Perdue Farms Project
Brandywine TechnologyServer Support/Perdue Farms Project
Nov. 2012 - Apr. 2013Salisbury, MDTier 2 Infrastructure Support Project resource for internal Perdue customers and partners. Maintain and Operate Intel/Windows, Unix and Linux business production servers in an Enterprise level environment Respond to incidents and requests in regards to server level issues (Server OS, Active Directory and Exchange) Server as an IT project resource. Restore files using enterprise level backup systems including Symantec Backup Exec.
Senior Technician
Vantage Point Solutions Group, LLCSenior Technician
Aug. 2011 - Nov. 2012manage and monitor LAN/WAN network services; recommend and acquire equipment replacements and upgrades; troubleshoot any reported problems of systems and software. installing, configuring, updating and maintaining server software/hardware; high-level problem troubleshooting; replacing failed hardware and addressing system problems; tracking system capacity (CPU, memory, disk space) and reporting/correcting any issues; manage active directory and microsoft exchange.
Helpdesk/System Engineer
Vantage Point Solutions Group, LLCHelpdesk/System Engineer
Aug. 2011 - Nov. 2012Salisbury, MDControl the process of ensuring accurate and timely technology support and problem resolution to internal and external customers. Responsible for resolving complex and everyday service requests relating to PC, server, and network hardware and software problems and malfunctions; interacting and consulting with clients to manage client satisfaction; providing guidance, assistance, and follow-up on client inquiries; and assisting in the implementation of desktop hardware and software. Supervise and coordinate the activities of workers who provide problem solving support.
Contractor
Perdue FarmsContractor
Apr. 2009 - Nov. 2010wireless support and testing, IT Help Desk Tier 2 PC support, pc imaging.
Network Engineer/Technician
Futurtech ConsultingNetwork Engineer/Technician
Jan. 2007 - Jun. 2011Server support Desktop support Network management. LAN/WAN support
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
See more people like Tim on Intch
IT
1026939 people
17
Application Developer @ Nile27
16
Manager Solution Consulting @ Alkami Technology
16
Program Manager @ DISH Network
ITData Analyst
168956 people
17
Business Analyst
19
Manager @ Epic Force
15
Data Scientist