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Work Background
IGTProgram Manager
Apr. 2017 - May. 2022HybridResponsible for making reliable tactical decisions with minimal intervention from management. Makes recommendations on strategic issues. Final responsible for technology services Mexico customer accounts (Lottery and Bill Payments). Plan and track the progress of deliverables while providing proper control over Statement of Work for assigned accounts. Report progress through regular written and verbal communications. Maintains adequate staffing levels within overall budget constraints. Provides staff with professional development, coaching, and performance appraisals with supervisor support. Responsible for compliance with corporate departmental policies, procedures, and standards (including design and coding standards). Responsible for reviewing group expenses and managing within resource limitations to achieve business goals agreed upon with the Lottery/Account Team. As part of the LAC Region Project Management team, he provides support and supervision in other offices in the region such as Paraguay, Argentina, Chile, Colombia, Costa Rica, Trinidad and Tobago, the Dominican Republic, Jamaica, and the Antilles. Use of productivity tools MS Office, MS Project, SAP, Salesforce, SharePoint, Clarity, JIRA.
• Implement improvements in online games that increase annual sales by around 9%
• Manage maintenance budgets, achieving annual savings of around 10%
IGTProgram Manager Commercial Services LAC
Feb. 2015 - Mar. 2017On-site• Investigates and analyzes the Payment Industry, prepares proposals for technological architecture and new businesses for 8 countries in the region.
IGTTechnology Manager II
May. 2012 - Jan. 2015On-site• Updates the sencillito.com website, in its first version, achieving an increase in transactions close to 1.000% in one year.
Ammy Comercial S. A.Engineering Department Chief
Apr. 2004 - Jun. 2010Gran Santiago, Región Metropolitana de Santiago, Chile · On-siteManager of commercial proposals from its formulation, negotiation and closure, requirements analysis and technical - economic projects´ feasibility and bidding/tender projects presentations for oil and mining companies. Responsible for the development, implementation and project management in the areas of industrial electricity (BT) and fuel distribution, controlling progress, costs and service and equipment providers Responsible for monitoring of post implementation of control systems, systems adaptation and clients advising for fuel use processes continuous improvement of related to control. Responsible for users training, coordination and planning of technical support and maintenance of control systems. Customer requirements analysis and design of technical solutions, adaptations and redesigns, in close contact with customers and factories in Israel and Germany. Personal coach of the Ammy´s subsidiary in Argentina
BankBoston N. A. ChileProject Manager
Apr. 2002 - Apr. 2003Gran Santiago, Región Metropolitana de Santiago, Chile · On-siteResponsible for managing resources of the Information Technology Department for the development and implementation of software projects and deployment of new technologies.
• Participation in the implementation of Capability Maturity Model (CMM) for project management and IT processes and alignment of IT policies in the organization.
• Participation in defining and implementing of Disaster Recovery Program and contingency operation of the organization, achieving safety corporate standards.
• Lead projects to implement new technologies supporting business, such as implementing a predictive dialer system for credit recovery branch of the organization.
BankBoston N. A. ChileProject Engineer
Jan. 2000 - Dec. 2002Gran Santiago, Región Metropolitana de Santiago, Chile · On-siteImplements and monitors a portfolio management system for Mortgage Banking, coordinates software development and implements necessary hardware components for more than 60 offices. Actively participates in the definition and implementation of the disaster recovery plan (operational continuity in case of disaster) that involves all Bank staff.
Banco BciEjecutivo banca Electrónica
Jan. 1995 - Dec. 1997Gran Santiago, Región Metropolitana de Santiago, Chile · On-siteProvides technical and commercial support in the implementation of Electronic Banking products, incorporating around 10,000 new users into the salary payment system.
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