Merciale Erasmus

Head of Client Relations @Typedev

Sales ManagerBusiness Development ManagerFitness Coach💸 MarketingCRM manager👍 Sales & BizDev🏐 SportsCoachAccount Manager

Merciale Erasmus is a dedicated and experienced professional currently serving as the Head of Client Relations at Typedev Company. With a background in business development and customer service, she has proven herself as an effective leader capable of managing client relationships and ensuring customer satisfaction. Merciale started her career in the tech industry, where she honed her skills in managing complex projects and developing client-centric solutions. She has a knack for understanding client needs and translating them into effective business strategies. As the Head of Client Relations at Typedev, Merciale focuses on nurturing long-term relationships with clients and stakeholders. Through her strong communication and problem-solving skills, she caters to individual client needs, ensuring they receive the best possible service. Merciale's leadership and dedication have significantly contributed to the growth and success of Typedev. Her extensive knowledge and understanding of customer relations make her a valuable asset to any team.

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Work Background

Prosper Akademie Tutor SentrumOwner and Educator

Nov. 2015Pretoria Area, South AfricaN Tutor sentrum vir enige leerder wat dit uitdagend vind om in n hoofstroom skool te funksioneer as gevolg van; - tempo van werk spoed, - hoeveelheid werk, - klas groottes, - Disleksie, - ADD/ADHD of - Outisme A Tutor centre for learners that is struggling in a main stream school due to the fact of; - Pace of the work done in the classroom - Workload - Classroom sizes - Dyslexia - ADD/ADHD - Autism

Cup O' Fitness Coffee/health shopOwner

Mar. 2016 - Mar. 2017Thabazimbi, Limpopo

Tutor GroupEnglish foreign language Teacher

Jun. 2015 - Jun. 2016Pretoria

Astra MedicalJunior trauma Representative

Mar. 2014 - Mar. 2015Pretoria Area, South Africa

Bianca BeyleveldtAupair

Jan. 2013 - Feb. 2014Pretoria Area, South Africa

ACE Home SchoolHome School Teacher

Jun. 2013 - Dec. 2013Pretoria Area, South Africa

Dr G Dickason (Orthopedic Surgeon)Receptionist

Jan. 2013 - May. 2013Pretoria Area, South AfricaResponsibilities included: admin, arrange theatre lists, bookings, answering the telephone and handling the patients. Typing, filing, accounts and payments.

Focused FitnessSports Coach

Apr. 2012 - Jan. 2013Pretoria Area, South Africa

TypeDevBusiness Development Manager

Jun. 2018Pretoria Area, South Africa• Business Planning, • Coaching • Sales • Finding solutions • Key account management • Building relationships with new clients and leading team productivity. • Relations development for our current and prospective customers. • Identifying and on-boarding new partners and assist in generating sales opportunities • Customer presentations to increase brand awareness and industry representation • Solution and/or product presentations across both new and existing customers • Negotiation of new and existing engagements • Ensure continued customer satisfaction in existing customers and proactively address any concerns and/or frustrations • Managing the relationship with the client throughout the project duration and acting as the main point of contact between client and vendor organisation; • Ensuring the services delivered by the vendor are conform to what has been contractually agreed between client and vendor and monitoring the delivery of said services against agreed schedule, quality, scope and budget; • Managing vendor resource planning and addressing resources performance issues; • Managing the financial aspects of the contract (billing for services, following-up on payments etc.); • Acting as the escalation point when issues arise with vendor's resources / services and managing any dispute or conflict; • Reporting internally within vendor organisation on project performance (services delivery, progress, economics, etc.).

Fourier RecruitmentRecruitment Consultant

Jan. 2017 - Jun. 2018Centurion, Pretoria Area, South AfricaBuilding relationships with client companies to gain a finer understanding of their recruitment demands, needs and the specific requirements. Responsible to attract candidates that matches the demands of client companies. Matching the candidates to permanent or temporary positions with client companies.

Jacaranda 94.2Streetbuster supervisor

Jul. 2011 - Aug. 2012Pretoria Area, South AfricaDuties involved: Arranging and managing the team for activation. Organising the stock for the promotions. Motivating and encouraging team members to ensure optimal productivity and a good working atmosphere. Writing reports regarding the activations. Taking responsibility for team members.

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