Chloé Lezin - Program Manager,

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Work Background

Sopra SteriaAgile Programme Manager

Nov. 2021Toulouse, Occitanie, France · HybridAs a Solution Train Engineer of a complex programme of 5 trains (About 300people), I am in charge of the following activities: PIP PREPARATION - Assist and facilitate the provision of vision, roadmap, backlog and train level objectives with SM, PMs, POs and other stakeholders. - Participate in and facilitate the economic decision-making of epics, capabilities and features - Organize, facilitate and communicate different PI Schedules, PIs and iterations - Help and communicate ART and team PI Objectives PI EXECUTION - Ensure alignment between strategy and execution - Organize and facilitate agile solution and train level events : solution sync, Portfolio sync, STE/RTE sync, solution backlog refinement, PO sync, SoS, ART Backlog refinement, I&A, demos and PIP - Assist and monitor the proper delivery of solution commitments TRAIN COACHING - Serving as a leader guarantor of SAFe methodology, values and Lean-Agile mindset - Coaching of leaders, teams and Scrum Masters VALUE STREAM OPTIMIZATION - Improve and evaluate DevOps and Release on Demand skills - Agile maturity level analysis and reporting - Help manage risks, dependencies, barriers and critical bottlenecks CONTINUOUS IMPROVEMENT - Work on problem solving workshop to identify and implement areas for improvement - Solicit and collaborate with Lean Portfolio Management on program delivery and operational excellence - Promote Communities of Pratice and Built-In Quality practices - Instill and help drive innovation culture (Creative Problem Solving and Design thinking workshops) - Set-up of the LACE (Lean Agile Center of excellence) in order to drive change In the mean time, I am also Manager in my agency. Missions: - Performance management (profitability, deadlines, quality) - Guarantee of compliance with contractual commitments - Customer Committees and Customer/Partner and Subcontractor Management - Identification and management of risks

CapgeminiEngagement manager

Mar. 2018 - Nov. 2021Région de Toulouse, FranceAs an agile Project Director, I supported international clients in their digital transformation, UX/ UI design and innovation. My missions were the following : BID MANAGEMENT - Coordination, steering and communication of the responses to the call for tender (needs assessment, customer relationship, solution development and costing) - Develop response strategy with sales team - Presentation of the response, corrections and negotiations with the client DELIVERY - Management of commitments and delivery of agile projects (budget, costs, deadlines, quality, risks, etc.) - Management and supervision of teams and clients - Monitoring of project phases (UX/UI scoping, design, development and integration) - Management and communication of operational and managerial reporting, internally and externally - Coaching and coaching in business transformation programs Within the innovation entity of Capgemini (AIE), as head of the "Creativity and Design Thinking" offer, my missions were the following : - Coaching and training of Capgemini employees in creativity and innovation management - Design and animation of innovation approaches within projects;

CiscoAgile Programme Manager

Mar. 2016 - Feb. 2018Région de Paris, FranceWith visibility on products purchased by international customers, as a major agile programme manager, I managed TV applications development programs (on Setup boxes, tablets, mobiles and PCs) within the Cisco studio design. I worked in Safe agile with UX/UI design teams, developers, IT departments (R&D, architecture, development, integration) and customers. DELIVERY • Program management from pre-sale to product delivery, market launch and follow-up. • Manage program scope, schedule, deliverables with designers, developers and client. • Coordination and regular monitoring of deliveries and deadlines. • A true conductor and interface between the teams involved in the project and the client. • Lead and lead customer meetings. • Program agenda lead, pro-activity and identification of risks, bottlenecks and actions to be taken. • Responsibility for costs and budget across programs. • Staffing management of teams (internal and external). • Management of the various Project Reports (Teams, Client and Cisco Managerial Reporting). • Development of best practices and processes for managing complex projects. INNOVATION & CREATIVITY MANAGEMENT • Innovation workshops: development and facilitation of internal workshops on organizational strategy.

PixmaniaAgile Project Manager

Oct. 2012 - Mar. 2016Asnières sur SeineINNOVATION & CREATIVITY MANAGEMENT • Facilitation of strategic workshops : roadmap of sales and marketing plans AGILE PROJECT MANAGEMENT (desktop, tablet, mobile): • Online business project management in 15 international countries • Agile projects with the design/creation unit, webmaster teams and the translation unit • Build, program and upload web pages to 15 countries • Customization and retargeting campaign management with AB testing to manage ROI • Optimization of KPIs (conversion rate, turnover, volume, average cart, cart abandonment) IT & WEBSITE MANAGEMENT • Listing of bugs and “responsive design” improvements to be made to the website • Recommendations for competitive best practices and ergonomic features • Feature management and innovative solutions with designers and IT teams • Development and creation of wireframes and briefings • Process and implementation planning management with developers • Management of the "customer feedback" implementation project with the Bazaarvoice service provider. CUSTOMER EXPERIENCE MANAGEMENT • Analysis of user shopping behaviour and navigation • User best practice recommendations • Management of AB testing, reporting of internal business operations and operations with external service providers.

cap LBMAgile Project Manager

Sep. 2009 - Sep. 2012Région de Toulouse, FranceINNOVATION & CREATIVITY MANAGEMENT - Development and animation of "Innovation and creativity" workshops; - Training in innovation management and creativity at EMAC (Mines d'Albi) - Presentations on creativity and innovation in seminars and forums; - Customer project management on 'innovation transformation'; - Market research and competitive intelligence MARKETING AND SALES - Communications/marketing and business manager - Development of the client portfolio (prospecting, canvassing and negotiation) - Writing of communication materials (press release, catalogue, site I, flyers,...)

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