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Work Background
GrowthspaceLearning & Development and HR Mentor
May. 2023
Nexus HealthcareLearning & Service Design Consultant
Mar. 2023Spearheads the design, implementation, and impact of the member and employee experiences to drive business growth and outcomes.
FORMEVP, People & Culture
Dec. 2021 - May. 2023San Francisco, California, United StatesAs a strategic functional department head, I utilize my in-depth knowledge of learning management, employee engagement, and global talent acquisition to align the execution of training and development activities with business objectives and overall people & culture strategies. I provide cross-functional leadership and direction through the entire employee lifecycle, including talent management, organizational design, change management, and employee engagement practices. Additionally, I spearhead the overall learning design strategies, development, and implementation of innovative training programs for a diverse portfolio of virtual Live 1:1 personal trainers & health coaches, in addition to all cross-functional departments, both technical and non-technical. Key Accomplishments:
► Spearheaded inaugural employee leveling and compensation modeling along with performance management strategy and processes
► Led the sourcing, recruiting, and hiring of technical and non-technical roles in 20+ states and numerous countries, such as Taiwan - growing FORME from 20 employees to over 150
Nexus Bespoke ConsultingFounder | Principal, Learning & Service Designer
May. 2021An innovative management and service design consulting firm that collaborates with businesses to bring their health, wellness, and fitness vision to life through powerful service interactions, products, and employee experiences. The synergy between these elements is key to business success. Key Responsibilities & Accomplishments:
► Leads the design, development, and implementation strategy for its partners' proprietary learning and service architectures.
► Partners with C-Suite, leadership, and key stakeholders to diagnose areas of improvement, learning gaps, and organizational change opportunities.
► Creates customized customer and employee journey maps, service blueprints, and learning strategies. ► Facilitates learning and service design sprints, brainstorming and innovation workshops.
► Develops and implements innovative learning and development strategies to enhance employee performance and engagement.
► Oversees developing and maintaining learning and service design toolkits, including templates, resources, and best practices, to support the design team and ensure consistency and quality in all client projects.
► Identifies new market trends and opportunities in the health, wellness, and fitness industry to recommend innovative learning and service design strategies that align with clients' evolving needs.
Simon Sinek Inc.Learning Experience Design & Buisness Consultant
Oct. 2020 - May. 2021Hired to lead the service design and business strategy of new coursework derived from Simon Sinek's books and talks for the company. ►Created the learning design, user experience, and facilitation strategy for an upcoming project alongside the Head of Brand Experience and Simon's team. ►Designed the facilitation strategy and learning delivery for the hybrid learning/customer experience.
►Consulted on the marketing & business proposal for the program.
►Responsible for the end-to-end project management of the program.
FORMEVP, Learning Design
Sep. 2020 - Dec. 2021In this strategic leadership role, I lead the learning design strategy, development, and implementation of innovative new training programs cross-functionally. I am responsible for managing the department’s strategic direction around learning outcomes and objectives, as well as establishing key performance indicators to monitor program efficacy and guide the strategic development of the department. To ensure the success and growth of the team, I routinely collaborate with subject matter experts to develop engaging and informative e-learning coursework, video productions, and virtual and in-person instructor-led training seminars. Additionally, I design and map employee career pathing and learning journeys, continuing education, and curricula to ensure life-long learning and engagement. Key Accomplishments:
► Lead the design of FORMEs employee onboarding, development strategy, and management of the entire founding teams, as well as their continued education, performance structure, and vision of the company's training department
► Sourced, recruited, and developed 60+ personal trainers into FORME's inaugural Live 1:1 personal trainer platform.
EquinoxSr. National Manager, Learning & Development (Tier X Health Coaching)
Jan. 2016 - Sep. 2020Greater New York City AreaIn this hands-on leadership position, I manage the development and implementation of innovative new training programs for managers and personal trainers of Tier X - an elite personal training and health coaching resource - across multiple markets. I am responsible for efficiently applying a $600K+ annual budget in designing and launching a blended learning curriculum to guide professional development in alignment with long and short-term organizational goals. To accomplish this, I routinely collaborate with subject matter experts to develop engaging and informative e-learning coursework and instructor-led training seminars. I coordinate with teaching assistants throughout 12 national and international markets to ensure the effective implementation of course materials and guide professional development and leadership seminars on a weekly basis to ensure consistent execution. I establish and monitor key performance indicators to track program efficacy and guide strategic development moving forward. I am also responsible for continuously implementing new course offerings to update materials and ensure up-to-date and high-quality instructional content. Key Accomplishments:
► Instrumental in achieving $21.4M+ (16%) growth in Tier X Program's 2019 revenue by promoting 71 coaches.
► Led the development of a comprehensive mentorship program emphasizing self-reflection and a growth-oriented mindset in training 150 employees; program achieved 96% promotion rate in 2019.
►Designed, developed, and implemented an innovative 20-module 180-hour blended learning curriculum used in 40+ national and international Tier X programs; taught 250+ training sessions annually across all markets.
► Successfully introduced new strategies and performance benchmarks for measuring L&D program efficacy including decreasing employee turnover by 18% and increasing 2018 sales conversion by 5%.
EquinoxTier 4 Coaching Manager
Jan. 2012 - Jan. 2013TribecaAs a Tier 4 Coaching Manager, I scheduled and managed over 100 clients for a leading health and fitness organization serving high-profile clientele. I efficiently managed sales quotas on a monthly, quarterly, and yearly basis to ensure consistent high performance.
EquinoxTier X Learning & Development Coordinator / Tier X Health Coach
Aug. 2009 - Jan. 2016Greater New York City AreaAs a Tier X Coach and Development Coordinator, I advised 15 high-profile clients in comprehensive lifestyle, nutrition, and fitness strategies to aid clients in achieving personal growth goals. I managed clients on a daily, weekly, and monthly basis to meet their unique educational needs. I assessed new and existing clientele to develop personalized training and education plans based on their developmental requirements. I also provided hands-on mentorship for incoming Tier X candidates throughout the curriculum process, as well as evaluated curriculum development needs and coordinated development process throughout multiple markets. This involved frequent coordination with internal and external subject matter experts and educators to refine and improve course curriculum. Key Accomplishments:
► Pioneered developing and implementing an innovative blended learning model and mentorship process, improving organizational culture and employee retention throughout Tier X program.
Pompton Lakes School DistrictABA Therapist
Mar. 2008 - Mar. 2009The Children's PLACEIn this position, I guided students in an intensive one-on-one learning process by utilizing Applied Behavioral Analysis (ABA) techniques. I collaborated with teachers during daily lesson plans and activities, as well as recorded student performance to measure their progress.
East Hanover Board of EducationABA Therapist/ Instructional Aide
Jul. 2007 - Mar. 2008Frank J. Smith SchoolServing as an ABA Therapist and Instructional Aide, I was responsible for supervising and caring for a group of 6 pre-school students. I utilized Applied Behavioral Analysis (ABA) techniques to guide students through their learning process, including daily lessons and activities.
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