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Work Background
Xenith SolutionsBusiness Consultant | Founder | CEO
Sep. 2023City of Johannesburg, Gauteng, South AfricaConsulting to emerging BPO start ups on business strategy, new business innovation, processes and financial wellness. Business plan and strategy implementation.
Ignition GroupHead Of Business Development
Jun. 2021 - Sep. 2023uMhlanga, Kwazulu-Natal BPO, GBS and CX acquisition
pAIment system and digital platform projects • Responsible for client relationships through various business development strategies, focusing on acquiring partnerships with international, African and South African clients.
• Deliver the client KPI’s through an operational team, including management of HR, training, marketing and sales teams, and driving project management through to implementation.
• Measurement and direct management of client business requirements, implement change management through direction and focus on the operational and sales teams.
• Monitor sales growth versus budget expectations and implement marketing strategies and business plans.
• Management of the CRM system to ensure all client and campaign details are recorded. Implementation of both client and internal management reporting are integral to sustained profitability and detailed client feedback on KPI achievement.
StoreOnlineZA (Pty) Ltd Business Consultant
Jan. 2021 - May. 2021Bedfordview, Gauteng, South Africa• Project managed and actively worked on an e-Commerce startup project, researching and implementing suitable platforms and payment portals.
• Project managed all aspects of the online and web design in line with stakeholder requirements.
• Successfully created the following e-Commerce platforms: StoreonlineZA (Pty) Ltd, AutomotiveZA and OffroadZA
Partsworld LimitedManaging Director
Jun. 2017 - Dec. 2020Longmeadow, Johannesburg, Gauteng• Provided executive-level leadership with full operational accountability for three major businesses and the integration of three diverse companies.
• Spearheaded the strategic direction of the group, business development and sales and marketing through teams of regional managers and sales staff.
• Sustained the optimum performance of the group, managing operations efficiently and in line with the business objectives.
• Generated and retained effective financial planning and control systems, examining financial performance and results against plans and budgets, financial statements and regular monthly stakeholder reporting.
• Formulated the organisation’s culture drive and implemented it within all business units as well as inculcating an entrepreneurial spirit.
• Focused on client growth, meeting and exceeding the expectations of the client base and ensuring on-time operational delivery.
• Tasked with the acquisition and growth strategy of an e-commerce business through diverse online platforms and led the development of the AfriPart e-commerce platform from inception through to implementation.
• Project managed franchising the business from idea initiation through to franchise roll out.
• Managed the start-up of a B-BBEE business, Kakua, as an Executive Director. SKILLS
• Strategic management
• Communication and interpersonal skills
• Team leadership and mentoring
• Negotiation skills
• Business development
• Marketing strategy development
• Account management
• Financial project management
• Business intelligence
• Networking
DNA Direct Holdings (Pty) Limited / RTS Holdings (Pty) LtdManaging Director
Sep. 2005 - May. 2017Johannesburg Area, South Africa• Managed the business operations of two GBS / BPO companies, maintaining the optimum performance of the group.
• Responsible for driving the strategic direction of the group and demonstrating personal leadership by establishing/maintaining the objectives and service delivery excellence. Assigned with commercial viability and growth of the business.
• Maintained the operational and financial performance against the plans and budgets through establishing effective finance planning and control systems.
• Led the sales and marketing department through innovative strategies, meeting and over-achieving the set KPI’s.
• Negotiated the outsourcing of a variety of administration processes in various regional centres throughout South African and into Africa, including operational control of four regional sites (across KZN and Gauteng).
• Project managed each site as a startup from budget, seat setup, system implementation, staff recruiting, training, live data, campaign setup, team management handover and ongoing support.
• Managed 1200 call centre seats with call centre managers, campaign managers, team leaders and success coaches.
• Managed the direct and indirect sales and marketing of telecoms, retail, energy, healthcare, insurance and financial service products – the process included targeting products, identifying client needs, negotiating and closing deals as well as regulatory accountability and business alignment as a key individual.
• Managed team dynamics with a concise understanding of the KPI requirements in relation to client centric deliverables.
• Drove a consultative process to achieve a new culture of working within all business units, ensuring operational effectiveness to meet clients’ expectations.
• Made key decisions to identify new opportunities, products, access new customers and partners, achieving marketing success and business growth.
O’Keeffe and Swartz (Pty) LimitedMarketing Director
Mar. 2003 - Aug. 2005Johannesburg Area, South Africa• Operational management of the call centre and overall responsibility through a management team on meeting client and business KPI requirements.
• Responsible for establishing and executing marketing plans and effective practices for promoting the product range and services to a wide market, incorporating objectives aligned and the strategic direction of the company.
• Leadership of the client relationship team.
• Accountable for the key client relationships including Standard Bank, Diners Club, Nedbank, American Express and ABSA divisions.
Computershare Plan Managers (Pty) Limited (Financial Services)Managing Director
Dec. 2001 - Mar. 2003Johannesburg, GautengProduct Offering:
Financial Products: Employee Share Schemes; Global Exchange Listings and Administration. Core focus:
* Board & Exco Member;
* Strategy Development & Implementation - * Marketing Strategy & Implementation;
* Business Development;
* Due Diligence and Regulatory Framework;
* Stakeholder Management &
* Operations Management
Computershare Plan Managers (Pty) Limited (Financial Services)Head of Business Development; Computershare Services Limited
Jun. 2001 - Nov. 2001Johannesburg Area, South AfricaProduct Offering; Financial Products:
Listing of companies on Johannesburg Stock Exchange; Listing of dual listed companies globally; Empowerment Share Schemes; Shareholder Services; Corporate Actions & Custodial Services. Core Focus:
* Strategic and Operational Marketing Development & Implementation;
* Business Development;
* Sales Management &
* Key Account Management
Computershare Plan Managers (Pty) Limited (Financial Services)Manager: Service Teams, Computershare Services Limited
Feb. 2000 - May. 2001Johannesburg Area, South AfricaFinancial Products:
Listing of companies on Johannesburg Stock Exchange; Listing of dual listed companies globally; Empowerment Share Schemes; Shareholder Services; Corporate Actions & Custodial Services.Key Roles & Accountabilities: Core Focus:
* Developed Turn-Around Strategy to Improve Service Levels;
* Developed and Implemented Client Retention Strategies &
* Key Account Management
Advtech (IT)General Manager (Time/System Division)
Apr. 1998 - Feb. 2000Responsible for maintaining the optimum performance of the company, in line with the business objectives; for directing the strategy towards the profitable growth and operation; & for the overall management of the company.
General Manager (IT College): Led the day-to-day operations, administration and activities related to IT training/teaching | Ensured provision of qualified staff, resources and training materials.
Hi-Tech TherapyOwner
Aug. 1996 - Mar. 1998Provided the overall leadership to company operations, directing strategies and service delivery towards the profitable growth and efficient operation of Hi-Tech Therapy | Ensured quality assurance and service delivery excellence to uphold the standards of operation.
Hilti SAStrategic Business Unit Manager (Head of Construction)
Mar. 1986 - Aug. 1996Provided effective management of the Construction unit activities, aligned to strategic and financial growth | Responsible for planning and directing the administrative services of the unit | Assisted in the development of and adherence to overall policies and procedures of the company | Managed the selection, coaching, and retention of staff qualified to contribute to the unit goals and the company at large | Monitored and reviewed the activities of the Construction unit | Established the business unit’s strategies for promotional activities | Created and implemented strategies for marketing and monitoring QC and QA measures | Built effective relationships with all stakeholders | Performed efficient finance management | Coordinate with other teams to develop plans for launching new products | Developed and communicated the expectation levels and vision of the company to members of the unit | Performed day-to-day administrative tasks.
Achievements: Received the Hilti Gold Award: Best Results in a Region I Completed the Hilti Train the Trainer Successful Selling Skills 1 and 2
Former designations synopsis: Regional Manager, Cape Town [1991 to 1994] | Area Manager, Johannesburg [1990 to 1991] | Key Project Sales Representative [1989 to 1990] | Sales Representative [1987 to 1989] | Internal Sales Manager [1986 to 1987]
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