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Work Background
Hartford HealthCarePatient Safety Program Manager
Nov. 2023United States · On-siteOversight of quality performance and risk assessment/management activities for the central region through partnerships with cross-functional teams and departments. Development of corrective action plans, as needed, including root cause analysis, identification of gaps in or need for process improvement and education to implemented needed changes related to these. Development of quality improvement projects across the region to best meet the changing needs of the system and population while also driving operational goals. Collaboration with executive and regional leaders, as well as front line teams to improve patient outcomes.
Hartford HealthCare at HomeCase Management Nurse / Home Care
Dec. 2022Connecticut, United StatesProvide nursing services and coordination of care to patients in their homes. Manage documentation to meet CMS standards including, but not limited to:
OASIS, care planning and other applicable patient orders; Communicate with providers, families, and Interdisciplinary teams to meet the needs of patients allowing them to remain in the community and at home; Independently assess and evaluate patient needs, provide recommendations, and facilitate progress toward desired outcomes. -Hartford Healthcare:March 2023-Present
-FCVN: December 2022 - February 2023
KMB Dynamic Solutions, LLCChief Executive Officer
Jan. 2022Waterbury, Connecticut, United StatesForensic Nurse Consultant
·Review records, screen cases, develop chronologies, write fact summary reports and educate on best practice and protocol
·Assist in identifying expert witnesses
·Attend defense medical exams or independent medical exams to validate appropriateness
·Other evaluation and assistance available Healthcare & Business Consulting Services Offered
•Review of compliance and regulatory practices
•Streamlining of processes, policies, and procedures •Identification of areas of opportunity, including recommendations for corrective action plan development for local and state boards/agencies
•Development of strategic marketing and growth plan, including social media marketing across various platforms to target audience Health & Wellness/Business Opportunity Coaching
•Providing health and wellness coaching and programs to those looking for lifestyle changes
•Group and individual coaching with community support
•Opportunities available for those seeking to create their own business opportunity with full onboarding, systematic training and process, and ongoing support
•Additional information on this part of the LLC here: https://beacons.ai/kbrick1012
Transformations Care NetworkNational Director Of Operations
Aug. 2021 - May. 2022Boston, Massachusetts, United States★ Orchestrated the implementation of centralized patient scheduling ★ Developed framework for denovo operations growth to include, standards recommendations, KPI identification, development of processes and procedures to operationalize national growth strategy, and contributions to the due diligence process for identification and mitigation of risk.
DaVita Kidney CareDirector, Regional Operations
Jan. 2020 - Jul. 2021Bronx, New YorkKEY ACHIEVEMENT
★ Oversaw the development and implementation of patient segmentation strategy for 225+ patients through the COVID-19 crisis, prior to the standard company procedure deployment.
DaVita Kidney CareDirector Of Clinical Services
Jul. 2017 - Jan. 2020Nor'Easters - Metro NY and Long IslandKEY ACHIEVEMENTS
★ Led the denovo operationalization team collaborating with cross-functional teams to achieve key deliverables and KPIs (including those associated with joint venture partners from large health systems). ★ Sustained clinical outcomes in the Top 10 divisions in the country and distributed information to Northeast DCS group regarding publicly reported dates, CMS objectives, future corporate initiatives, and alterations within clin-ops lanes.
DaVita Kidney CareClinical Service Specialist
Sep. 2016 - Jul. 2017Lumineer - Upstate NY/MA/NH/ME★ Spearheaded all clinical, compliance, and team education processes for 10 dialysis centers and 125+ team members across 1 primary regional geography while providing support to 3 others on ‘as-required’ basis. ★ Organized and led internal regulatory audits, training sessions, and facility preparation to continuously comply with all current state/federal policy and quality measures while establishing relationships with state surveyors.
University of ConnecticutAdjunct Faculty
Jan. 2014 - Jan. 2016Storrs, Connecticut, United StatesKEY ACHIEVEMENTS
★ Provided clinical and lab instruction for students in the School of Nursing and worked with the accelerated nursing program students, through didactic and hands-on instruction of nursing practices. ★ Utilized a range of teaching methods, including didactic/interactive lectures and simulation laboratory scenarios, while administering online course delivery and clinical practice in diverse settings, including medical, surgical, and pediatric environments.
IPRODirector Of Quality Improvement, Lead
Jul. 2013 - Sep. 2016Hamden, ConnecticutKEY ACHIEVEMENTS
★ Directed the creation and execution of quality improvement programs for ~250 dialysis and transplant centers across the New England region, including CT, MA, ME, NH, RI, and VT. ★ Oversaw functions relating to quality management activities, including tracking long-term patient programs, examining profiles, and leading quality of care studies/surveys while educating site visit staff members on Network goals and quality of care objectives. ★ Served as the Boston Regional Office QI Lead (Networks 1, 2, 3, 4, and 5), Medical Review Board Co-Chair, and Departments of Health activity liaison lead. ★ Delivered multiple presentations at the local, regional, and national levels from 10 to 500 attendees on government initiatives and ESRD-related topics.
DaVitaRegistered Nurse
Jan. 2013 - Jul. 2013Rocky Hill, CTKEY ACHIEVEMENT
★ Managed staff and patient care, oversaw patient care coordination, and monitored infection control measures such as vaccinations for all patients.
Fresenius Medical CareRegistered Nurse
Jan. 2012 - Oct. 2012Bristol, ConnecticutKEY ACHIEVEMENT
★ Created a master schedule to meet clinic’s staffing needs, provided consistency to employees/patients relationship and developed the catheter tracking system and the ongoing vascular access monitoring in partnership with the staff and the Facility Medical Director.
Eli Lilly and CompanySpecialty(Retail) Neuroscience Sales Representative
Sep. 2006 - Oct. 2009New Haven, ConnecticutKEY ACHIEVEMENT
★ Elevated the sales rankings of the territory -from one before las- to the 5th- in the country (2nd in the division) in 2 years, by utilizing strong relationship-building skills and product expertise while simultaneously obtaining access to previously inaccessible physicians.
Saint Mary's HospitalPatient Placement Coordinator
Aug. 2005 - Sep. 2006Waterbury, Connecticut, United States*Drove greater operational efficiency and improved the patient experience by expertly coordinating all patient admissions, discharges, and transfers, including direct placement of all surgical admissions. *Established strategic relationships with interdepartmental staff and external referral sources to improve the effectiveness of the patient placement process. •Played an integral role in improving the flow of patients through proactive involvement in Six Sigma projects with all unit managers, directors, and executive team members, focused on data collection, interpretation, and reporting for all medical/surgical departments. •Demonstrated a dedication to continual process improvements, including gaining and maintaining the trust of physicians previously unwilling to directly admit patients.
NEPHROLOGY AND HYPERTENSION ASSOCIATES, P.C.Practice Manager │ Consultant
Jan. 2005 - Dec. 2010Middlebury, Connecticut, United StatesKEY ACHIEVEMENT
★ Delivered leadership and training to all employees, ensuring the smooth upgrade of EMR in addition to collaborating with the EMR company to redevelop and deploy the new software.
Comprehensive HealthCare, LLCInterim Office Manager
Jan. 2005 - Dec. 2006Southbury, CTKEY ACHIEVEMENT
★ Delivered leadership and training to all employees, ensuring the smooth upgrade of EMR in addition to collaborating with the EMR company to redevelop and deploy the new software.
GambroFinancial Support Administrator
Jul. 2002 - Aug. 2006Nashua, New Hampshire, United States*Provided direct clinic staff on the best practices, policies, and procedures for verifying insurance at 13 clinics across Massachusetts and New Hampshire, then Connecticut. *Trained management team and new staff members on various insurance regulations and requirements. Facilitated special contracting with area healthcare providers to increase revenue and improve patient service. Key highlights
• Established the Financial Support Administrator position to fill a need in coordinating and tracking benefits for the 13 clinics in Massachusetts and New Hampshire. • Secured a contract with Boston Medical Center for indigent patient care, resulting in a significant revenue increase and the Boston clinic operating in the black for the first time since its opening.
Phoenix House New EnglandPrimary Counselor
Aug. 2001 - Jul. 2002New England, Dublin New HampshireCoordinated and provided intake assessment and individual counseling to adolescents with substance abuse issues, as well as facilitating group therapy through creation and implementations of care plans and communication with families and judicial agencies.
Senior counselor three nights per week, including arranging evening activities and work division and supervision of part-time and per-diem staff
Gambro HealthcareUnit Secretary
May. 2000 - Aug. 2001Maintained all aspects of patient records as well as billing patient charges on a daily basis, and working in conjunction with Accounts Receivable to perform month end close.
General secretarial duties (ie. Answering telephone, filing, typing, ect.).
Advocated regularly for patients regarding transportation issues, and problems related to these including meeting with transportation companies to resolve conflicts and issues arising for patients.
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