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Work Background
Director Of Operations
WESTECHDirector Of Operations
Sep. 2019 - Apr. 2024Johannesburg, Gauteng, South Africa• Develop the company’s product offering. • Direct the Support team. • Develop an effective business strategy aligned with finances and assigned budgets. • Improve internal systems and service operating procedures (SOPs) to streamline business and increase company growth. • Trained 20+ Sales and Technical teams on new products, such as Microsoft 365, managed backup solutions, AV/EDR, various cyber security offerings, Firewalls, email security products, etc. • Implement new sales tools for the sales team and integrate all systems to streamline all business aspects. • Strategically managed the company’s partnerships with Microsoft and various vendors to ensure profitability achievement. • Lead the negotiation of new contracts for best service and pricing.
Head of Technical ◦ Operations Manager
Westech SystemsHead of Technical ◦ Operations Manager
Jul. 2015 - Sep. 2019Sunninghill Johannesburg• Developed the company’s support structure to accommodate new technologies and overcome obstacles to streamline the support process. • Provided operational leadership to 15+ support teams. • Full management of company operations and financial processes. • Formed part of the ADCO, EXCO team responsible for maximising business growth by 35%+ and developing strategies to grow Westech. • Implemented strategies which improved business processes and efficiencies.
Operations Manager
WESTECHOperations Manager
Oct. 2011 - Jul. 2015South Africa• Managed and developed customer support teams to meet and exceed key performance indicators (KPIs). • Developed and implemented strategies for improving operational efficiency while reducing costs. • Monitored and analysed key performance indicators (KPIs) to identify areas for improvement. • Provided regular reports on operational metrics and made recommendations for process improvements.
Customer Service Manager
WESTECHCustomer Service Manager
Aug. 2008 - Oct. 2011South Africa
Microsoft Support Consultant
WESTECHMicrosoft Support Consultant
Jan. 2007 - Aug. 2008South Africa
Desktop and Network Engineer
Unisys (Standsrd Bank)Desktop and Network Engineer
Sep. 2002 - Jan. 2006
Workshop Support Technician
ITSM SystemsWorkshop Support Technician
Jan. 2002 - Aug. 2002

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