Roger Atherstone

Operations Director @Westech Systems

Data Analyst✔️ ITSolution IntegratorSystem ArchitectProduct ManagerProject ManagerTech Support

Professional Summary: Accomplished IT Executive with over 20 years of IT experience, driving business growth through innovative digital technologies. Proven track record in developing client IT solutions, leading high-performing teams, and aligning technology strategies with business operations. As an experienced Head of IT, I excel in streamlining support processes, ensuring operational excellence, and maintaining user satisfaction. Additionally, my results-driven approach as an IT Manager focuses on quality assurance and effective team management. Skilled in network maintenance and driving business growth.

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Work Background

WESTECHDirector Of Operations

Sep. 2019 - Apr. 2024Johannesburg, Gauteng, South Africa• Develop the company’s product offering. • Direct the Support team. • Develop an effective business strategy aligned with finances and assigned budgets. • Improve internal systems and service operating procedures (SOPs) to streamline business and increase company growth. • Trained 20+ Sales and Technical teams on new products, such as Microsoft 365, managed backup solutions, AV/EDR, various cyber security offerings, Firewalls, email security products, etc. • Implement new sales tools for the sales team and integrate all systems to streamline all business aspects. • Strategically managed the company’s partnerships with Microsoft and various vendors to ensure profitability achievement. • Lead the negotiation of new contracts for best service and pricing.

Westech SystemsHead of Technical ◦ Operations Manager

Jul. 2015 - Sep. 2019Sunninghill Johannesburg• Developed the company’s support structure to accommodate new technologies and overcome obstacles to streamline the support process. • Provided operational leadership to 15+ support teams. • Full management of company operations and financial processes. • Formed part of the ADCO, EXCO team responsible for maximising business growth by 35%+ and developing strategies to grow Westech. • Implemented strategies which improved business processes and efficiencies.

WESTECHOperations Manager

Oct. 2011 - Jul. 2015South Africa• Managed and developed customer support teams to meet and exceed key performance indicators (KPIs). • Developed and implemented strategies for improving operational efficiency while reducing costs. • Monitored and analysed key performance indicators (KPIs) to identify areas for improvement. • Provided regular reports on operational metrics and made recommendations for process improvements.