Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Director Of Operations
WESTECHDirector Of Operations
Sep. 2019 - Apr. 2024Johannesburg, Gauteng, South Africa• Develop the company’s product offering. • Direct the Support team. • Develop an effective business strategy aligned with finances and assigned budgets. • Improve internal systems and service operating procedures (SOPs) to streamline business and increase company growth. • Trained 20+ Sales and Technical teams on new products, such as Microsoft 365, managed backup solutions, AV/EDR, various cyber security offerings, Firewalls, email security products, etc. • Implement new sales tools for the sales team and integrate all systems to streamline all business aspects. • Strategically managed the company’s partnerships with Microsoft and various vendors to ensure profitability achievement. • Lead the negotiation of new contracts for best service and pricing.
Head of Technical ◦ Operations Manager
Westech SystemsHead of Technical ◦ Operations Manager
Jul. 2015 - Sep. 2019Sunninghill Johannesburg• Developed the company’s support structure to accommodate new technologies and overcome obstacles to streamline the support process. • Provided operational leadership to 15+ support teams. • Full management of company operations and financial processes. • Formed part of the ADCO, EXCO team responsible for maximising business growth by 35%+ and developing strategies to grow Westech. • Implemented strategies which improved business processes and efficiencies.
Operations Manager
WESTECHOperations Manager
Oct. 2011 - Jul. 2015South Africa• Managed and developed customer support teams to meet and exceed key performance indicators (KPIs). • Developed and implemented strategies for improving operational efficiency while reducing costs. • Monitored and analysed key performance indicators (KPIs) to identify areas for improvement. • Provided regular reports on operational metrics and made recommendations for process improvements.
Customer Service Manager
WESTECHCustomer Service Manager
Aug. 2008 - Oct. 2011South Africa
Microsoft Support Consultant
WESTECHMicrosoft Support Consultant
Jan. 2007 - Aug. 2008South Africa
Desktop and Network Engineer
Unisys (Standsrd Bank)Desktop and Network Engineer
Sep. 2002 - Jan. 2006
Workshop Support Technician
ITSM SystemsWorkshop Support Technician
Jan. 2002 - Aug. 2002

Requests

Touchpoint image
11
Looking for a Job
Experienced IT Manager
Show more
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
📝
Get Recommended to New Customers
👋
Connect with Like-Minded People
💸
Raise Capital
🚀
Find a side project
😎
Reach Top Niche Experts
⚡
Find Jobs on a Hidden Market
💼
Find a Perfect Co-Founder
🙌
Find a Trusted Mentor
🤝
Hire Top Global Professionals
See more people like Roger on Intch
IT
489368 people
15
Data Analyst @ BK IT Technologies
38
Entrepreneur / 3x Tech Startup / Marketing and Growth @ Morlean Trading Group
15
VP: Technology, EMEA @ SmartGeeks Support Systems
ITTech Support
98819 people
15
VP: Technology, EMEA @ SmartGeeks Support Systems
18
Chief Executive Officer @ TECHIE
32
Founder, Creator @ XHOSA ROOTS