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Work Background
NostraSystem Administrator
Oct. 2018Lucan, Leinster, Ireland
IT.ieIT Support Engineer
Nov. 2016 - Oct. 2018Dublin, Leinster, IrelandResponsible for diagnosing & resolving hardware, software & end user problems.
• Acting as the first point of contact for all IT & technical queries.
• Developing the infrastructure and systems to meet the customer needs.
• Working within a TCP/IP network environment, including DHCP, DNS and ethernet
• Involved in the rollout of software updates and patches.
• Investigate specialist and complex IT support issues.
• Communicating with third party technical specialists.
• Configuring and managing backup & restore procedures.
• Maintaining a wide range of computer hardware and software programmes.
• In-depth knowledge of Microsoft Windows client and server.
• Troubleshot, repaired software and hardware problems on PCs, laptops, workstations and printers
• Supported IT Projects with end-to-end system solutions
• Consulted individuals and groups on computer equipment needs and recommended upgrade options
• Support and deploy, Windows Products, Microsoft Office 365, Managed Cloud Back-up and other office environment software
• Manage and administered servers and network infra-structure
Castleknock Golf ClubHeadwaiter
Feb. 2011 - Nov. 2016County Dublin, Ireland• All aspects around the restaurant ,serving the customers ,setting tables
• Displayed excellent customer service and cash handling skills.
• Served food to customers.
• Was in charge of putting away inventory and maintaining the cleanliness of the bar.
• Maintain a safe and hygienic working environment.
• Participating in the set up procedures of functions and events • Providing a warm welcome for customers.
• Receive food & drink orders & serve customer requests to the standards required. • Serving dishes to customers at tables. • Learning the names of & building relationships with regular customers. • Ensure timely delivery of all food & beverage items to customers. • Understand menu content and keeping up to date with any menu changes. • Making recommendations from the menu if requested. • Answer guest queries in a polite and helpful manner. • Clearing cutlery and dishes away from tables. • Passing food orders through to the kitchen staff promptly. • Ensuring all hotel corridors are kept clear from rubbish, glassware and crockery. • Full product knowledge of all menu items and services. • Check on customers asking if they are enjoying their meals and service. • Ensuring the food service area is left clean and tidy once all the guests have left. • Relaying, preparing and setting tables for the next guests. • Looking after guests with special needs i.e. dietary requirements, allergies, mobility etc
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