Alexandru Iacob - System Administrator, Nostra Systems

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Work Background

NostraSystem Administrator

Oct. 2018Lucan, Leinster, Ireland

IT.ieIT Support Engineer

Nov. 2016 - Oct. 2018Dublin, Leinster, IrelandResponsible for diagnosing & resolving hardware, software & end user problems. • Acting as the first point of contact for all IT & technical queries. • Developing the infrastructure and systems to meet the customer needs. • Working within a TCP/IP network environment, including DHCP, DNS and ethernet • Involved in the rollout of software updates and patches. • Investigate specialist and complex IT support issues. • Communicating with third party technical specialists. • Configuring and managing backup & restore procedures. • Maintaining a wide range of computer hardware and software programmes. • In-depth knowledge of Microsoft Windows client and server. • Troubleshot, repaired software and hardware problems on PCs, laptops, workstations and printers • Supported IT Projects with end-to-end system solutions • Consulted individuals and groups on computer equipment needs and recommended upgrade options • Support and deploy, Windows Products, Microsoft Office 365, Managed Cloud Back-up and other office environment software • Manage and administered servers and network infra-structure

Castleknock Golf ClubHeadwaiter

Feb. 2011 - Nov. 2016County Dublin, Ireland• All aspects around the restaurant ,serving the customers ,setting tables • Displayed excellent customer service and cash handling skills. • Served food to customers. • Was in charge of putting away inventory and maintaining the cleanliness of the bar. • Maintain a safe and hygienic working environment. • Participating in the set up procedures of functions and events • Providing a warm welcome for customers. • Receive food & drink orders & serve customer requests to the standards required. • Serving dishes to customers at tables. • Learning the names of & building relationships with regular customers. • Ensure timely delivery of all food & beverage items to customers. • Understand menu content and keeping up to date with any menu changes. • Making recommendations from the menu if requested. • Answer guest queries in a polite and helpful manner. • Clearing cutlery and dishes away from tables. • Passing food orders through to the kitchen staff promptly. • Ensuring all hotel corridors are kept clear from rubbish, glassware and crockery. • Full product knowledge of all menu items and services. • Check on customers asking if they are enjoying their meals and service. • Ensuring the food service area is left clean and tidy once all the guests have left. • Relaying, preparing and setting tables for the next guests. • Looking after guests with special needs i.e. dietary requirements, allergies, mobility etc

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