Melissa Lee - Project Manager, Alliance Bank

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Work Background

Alliance Bank Malaysia BerhadProject Manager AVP Embedded Banking

Jul. 2022- Lead successful implementation of transformation projects, specifically in Embedded Banking, improving scalability of banking services - Align requirements and designs with business goals by collaborating with stakeholders to define project scope, objectives, and deliverables - Responsible for analyzing requirements, assessing technical feasibilities and architectural design - Identify impacted system and respective owners/vendors for cost estimation - Oversee project delivery from end to end, from ideation to implementation to go-to-market, leading cross-functional teams, ensuring timely delivery and quality. - Manage and prioritize project tasks, ensuring effective resource allocation and adherence to project milestones. - Assist in identifying and resolving impediments and risks prior, during and post project delivery - Lead Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Implemented and managed KPIs to measure project performance and progress, including metrics such as velocity, burndown chart, cycle time, etc. - Ensure project/product comply to regulatory requirements - Develop customer first mentality and, effectively managing stakeholders’ expectations and ensuring customer satisfaction - Lead and empower team members to pick up and start running

Alliance Bank Malaysia BerhadProject Manager, AVP Digital Banking

Jun. 2019 - Jun. 2022- Led successful implementation of transformation projects, specifically in Digital Banking, serving customers needs via digital channels (internet banking, mobile banking and self-service terminals) - Aligned requirements and designs with business goals by collaborating with stakeholders to define project scope, objectives, and deliverables - Responsible for analyzing requirements, assessing technical feasibilities and architectural design - Oversaw project delivery from end to end, from ideation to implementation to go-to-market, leading cross-functional teams, ensuring timely delivery and quality. - Managed and prioritized project tasks, ensuring effective resource allocation and adherence to project milestones. - Ensured project/product comply to regulatory requirements - Derived and updated Standard Operating Procedures (SOP) to include new operating procedures for new products - Developed customer first mentality and, effectively managing stakeholders’ expectations and ensuring customer satisfaction

MaybankDigital Solution Developer

Jun. 2018 - Jun. 2019- Self-learned web application (Angular, JavaScript, HTML, CSS), backend application (Loopback, SQL) developer with zero guidance and supervision - Learned and launched web application within the same year

Splash Interactive GroupBusiness Analyst

Sep. 2016 - Jun. 2018Petaling Jaya, Selangor, Malaysia- Synchronized requirements between project manager, developers and QA, and assist in addressing issues in development & testing phase for more than 5 clients in Malaysia and Singapore - Prepared design brief, brief UI/UX team on the requirement, managing client’s expectation and deliverables

AppspaceBusiness Analyst

Apr. 2014 - Aug. 2015Kuala Lumpur, MalaysiaCaptured, consolidated, and documented specification based on requirements from internal stakeholders (C-level executives, Product Manager, Escalation team) to developer, QA and communicate with UI/UX team for creating UI that is in-line with requirements