Dubaipetfood.com (The Pet Shop LLC)Chief Technology Officer
Dec. 2021 - Jul. 2023Dubai, United Arab Emirates · On-site✔️ Technologies: Microsoft Dynamics, Oracle Commerce Cloud
✔️ Spearheaded Petshop's international expansion as CTO.
✔️ Achieved a significant 70% reduction in AWS infrastructure costs, optimizing cloud consumption.
✔️ Successfully launched a mobile app within an efficient 2-month timeframe with minimal resources.
✔️ Drove a remarkable 20% increase in revenue, with mobile apps contributing 65% to the total.
✔️ Implemented cost-effective "Ship from Store" strategy, resulting in a 15% reduction in delivery expenses.
✔️ Innovatively developed an in-house middleware for seamless data integration, boosting customer retention by approximately 50%.
✔️ Strategically managed technology expenses, realizing a 40% budget conservation through the selection of optimal technology staffing partners.
✔️ Established performance benchmarks and implemented a tracking dashboard, resulting in a remarkable 45% reduction in IT service response times.
✔️ Enhanced customer convenience by introducing additional payment options.
✔️ Successfully launched multi-platform mobile apps within 2 months.
✔️ Improved the dubaipetfood.com online portal, effectively reducing abandoned cart rates by half.
✔️ Pioneered the "Click and Collect" model, reducing order cancellations by around 10% while achieving a 5-6% upsell rate.
✔️ Streamlined the last-mile delivery tracking system, enabling cash-on-delivery and reducing phone inquiries by 50%.
✔️ Introduced essential tools like App Radar and Google Analytics 4 to bolster the internal technology stack in support of business requirements.
✔️ Mentored the internal team in agile methodology, fostering improved communication and development speed.
✔️ Implemented open performance KPI tracking, enhancing team performance without expanding the team size and maintaining high morale.
✔️ Effectively managed relationships with external vendors, including major OEM suppliers, like Microsoft and Oracle, ensuring optimal value for investments.