IAGSoftware Delivery Manager
Jul. 2014 - Oct. 2015Melbourne Area, Australia · On-siteIAG is Australia's largest general insurer and underwrites general insurance under many different brands in Australia. In this capacity, I excelled in assembling and guiding a top-tier delivery team, nurturing their professional and technical growth. I cultivated robust relationships across IT, product teams, and business units, and strategically partnered with both internal and external stakeholders to bolster market share and revenue. Responsibilities:
• Strategically aligned with business stakeholders, product managers, and architects to drive product roadmaps.
• Mentored team members, fostering their continuous professional and technical advancement.
• Cultivated strong networks within the broader IT, product teams, and business functions.
• Collaboratively engaged with internal and external stakeholders to strategise and plan initiatives for market share and revenue growth.
• Led the establishment and management of control rooms for significant software releases.
• Served as the technical asset owner for policy search and user access management. Achievements:
• Jointly managed production support during the critical hypercare phase post-implementation of a new policy management system.
• Successfully deployed whole-of-app performance monitoring for a complex insurance application, overcoming previous challenges deemed insurmountable.
• Initiated a Community of Practice to enhance coding standards, tool utilisation, software quality, and delivery efficiency.