Pete Wallace - Business Consultant, PWSCE

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Work Background

BT GroupSenior Business Analyst

Jan. 2024Bristol, England, United Kingdom · HybridMultiple projects related to transformation of legacy PSTN and Payphones estate from analogue to digital

Equity AICo-Founder

Dec. 2020Bristol, England, United Kingdom

Nokia Bell LabsPrincipal Consultant - Operational Transformation

Jan. 2023 - Oct. 2023Bristol, England, United Kingdom · Remote

PWS Consult & ExecuteDirector

Mar. 2021 - Dec. 2022Bristol, England, United KingdomDigital Transformation focused consultancy specialising in implementation:- Transformation Program Management: Building frameworks to deliver objectives, benefits & meaningful change within a team, division or organisation Portfolio & Product Transformation: Change programs to help Portfolio & Product Managers evolve their products to take advantage of digital technologies, and adapt to Agile methodologies. Specialist in Service Products Transformation Change Management : Ensuring your most valuable assets, your people, can change with the organisation, adapt the way of work to use 'digital', and gain the benefits of transformation

NokiaHead Of Customer Training Service (Global)

Jan. 2018 - Mar. 2021Bristol / Global• Delivered sales growth of 22% year on year in declining market with reduced product portfolio, • Reduced value leakage within market teams by 68% • Launched co-branded Mobile Learning App (Micro Learning: Video, Job Aids & AR) in 8 weeks Defining Strategy, Accountable for Profit & Loss, and overall business quality. On target to double business revenues within 3yrs by implementing digital training strategy covering platform creation with Digital Sales, A.I for Personalised Learning, Blockchain, Crowd Sourced Content & Micro Learning capabilities.

NokiaDigital Champion

May. 2016 - Jan. 2018UK• Agile Coach towards digital sales & Enterprise functions ensuing successful implementation ‘of Agile Scrums model based on 2-week sprint cycles including process & cultural change management. • Evaluation & successful implementation of Digital Ecosystem Management Platform MVP (Minimum Viable Product) in 16 weeks • Multiple successful MVPs covering Salesforce, Apttus, SAP, Infonova R6 delivering improvments in pre-sales, order management, & execution processes. Ongoing operational review of digital technology, and trends, to define, refine & drive implementation plan for digitalization of services business.

NokiaGlobal Service Product Manager

Feb. 2013 - Apr. 2016Bristol, United Kingdom• Reduction of price erosion from 8% p.a to nearly 0% in 2yrs through the transformation of commercial model & pricing approach. • Successful launch of 3 major telco cloud support services (1st to market in Telco Industry) • Developed Service Innovation Centre concept, selected for implementation.