SearsDirector, Product Management
Jun. 2016 - Sep. 2018Seattle, WALed a hardware and software team to create a connected home solution for Sears. The solution was designed to monitor homes (B2C) and large residential properties (B2B) while providing Sears with a recurring revenue product • Developed “Wally,” a smart home communication device hub, sensors, automatic water shutoff valve, and corresponding web and mobile applications designed to alert homeowners to potential water damage, implementing trials with top 10 US insurance companies to reduce insurance payouts, resulting in increasing revenue by $1.1M
• Created and launched hub, sensors, and a multi-user web application for landlords to monitor condominium and apartment complexes, increasing end-users by 10X, sales by $200K, and creating a sustained recurring revenue model of $1.8MM annually.
• Collaborated with 30 manufacturing resources within 6 large international vendors and managed third-party hardware vendor contracts, ensuring adherence to product and contract requirements
• Developed a user-friendly beta test program for Sears employees and coordinated internal testers and outside users to solicit feedback to enhance customer satisfaction