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Work Background
T-MobileSr Manager, Product Management
Jan. 2023 - Jul. 2024Bellevue, Washington, United StatesElevated a 21-person team specializing in T-Mobile's Android user experiences, concentrating on technology delivering personalized offers, shaping Google and OEM strategies, standardizing the T-Mobile Android Experience, and testing support for new Android apps, features, and devices in a B2C environment. • Spearheaded the development of a multi-tiered Product Management team reducing inefficiency by 11% and increasing delivery consistency and positive culture across the team saving $152k for the year. • Led a user research project in collaboration with the UX team analyzing user behavior over the first 60 days with a new Android device resulting in a new product delivering an additional $250k in recurring revenue the first year.
PathriseIndustry Mentor
Mar. 2022RemotePart time mentor providing resume, mock interview, and presentation advice for Pathrise fellows in the product management track.
MentorCruiseProduct Management Mentor
Mar. 2021RemoteProvide feedback to MentorCruise Mentees on product management skills, resumes, mock interviews, and help with creating a career path for individuals wanting to become product managers or just to enhance their existing skills.
Sinclair DigitalSr Manager, Product & Portfolio
Jun. 2020 - Jan. 2023Seattle, WashingtonDirected a 10-person product team focused on a content management platform team supporting over 5,000 producers across 150+ local TV stations in the US as well as the digital team delivering app, web, and data analytics features to millions of users driving efficiency, engagement, and increased monetization opportunities. • Spearheaded a set of search, metadata, and analytical improvements to the platform that reduced the presence of redundant content by 42% and producer search time by 10% enabling us to be the first to publish news stories.
• Created and launched an innovative new user commenting feature driving a 23% growth in users signing up for newsletters, additional advertising, and other monetization opportunities increasing annual ad revenue $750k.
Point InsideDirector of Product Management
Sep. 2018 - Oct. 2019Bellevue, WashingtonLed a team of 15 UX and front-end developers to design and implement “Retail Space Explorer,” a data-driven retail business intelligence (BI) SaaS application to aid retail managers in identifying profitable store locations to leverage during lease negotiations to increase cost savings. • Developed a product positioning and marketing strategy to better define buyer and customer profiles, allowing for increased target marketing and a decreased sales cycle improving sales commitments by 12% per month.
SearsDirector, Product Management
Jun. 2016 - Sep. 2018Seattle, WALed a hardware and software team to create a connected home solution for Sears. The solution was designed to monitor homes (B2C) and large residential properties (B2B) while providing Sears with a recurring revenue product • Developed “Wally,” a smart home communication device hub, sensors, automatic water shutoff valve, and corresponding web and mobile applications designed to alert homeowners to potential water damage, implementing trials with top 10 US insurance companies to reduce insurance payouts, resulting in increasing revenue by $1.1M
• Created and launched hub, sensors, and a multi-user web application for landlords to monitor condominium and apartment complexes, increasing end-users by 10X, sales by $200K, and creating a sustained recurring revenue model of $1.8MM annually.
• Collaborated with 30 manufacturing resources within 6 large international vendors and managed third-party hardware vendor contracts, ensuring adherence to product and contract requirements
• Developed a user-friendly beta test program for Sears employees and coordinated internal testers and outside users to solicit feedback to enhance customer satisfaction
BSQUARELead Product Manager
Jan. 2016 - Jun. 2016Bellevue, WAAs the very first product manager at Bsquare, developed foundational product practices and established a product north star for the Industrial IoT and Analytics product, DataV, leveraging Machine Learning (ML) and a variety of AWS cloud services. • Contributed to launching strategic product management processes across the organization, including documenting, and creating branded marketing collateral and product datasheets, increasing organization-wide efficiency by 12% resulting in $442k in engineering savings per year.
Revel ConsultingSenior Associate, Launch and Project Portfolio Manager – Microsoft IT
Mar. 2015 - Dec. 2015Kirkland, WACreated and maintained a project tracking system in SharePoint in support of call center upgrades coinciding with Windows 10 and Microsoft Dynamics product launches. • Oversaw Windows 10 and Microsoft Dynamics call center launches by partnering with internal Microsoft leaders and external vendors to streamline IVR setup, create consistency across vendors, and increase client engagement and retention for call centers providing post-launch customer relations.
Cycle30Senior Manager, Product Solutions
Oct. 2013 - Mar. 2015Seattle, WACreated and led a 12-person product team including onshore and offshore members in the creation of a telecom and Internet of Things (IoT) lifecycle and billing platform. • Implemented scrum methodologies, assigning individual product owners, and creating new workflows for a team of 12 in the US and India, improving timelines of deliverables by 20% while managing a $2MM budget.
• In the first 6 months increased operational efficiency by 15% and improved user experience of a hosted telecom billing platform, Pivot, by effectively communicating user experience requirements to the development team.
MeteorcommManager, Product Management
Nov. 2010 - Oct. 2013Renton, WA• Collaborated with 60+ development team, transitioning from 3-week cycle to daily Kanban agile approach within 1 month, resulting in better prioritization of tasks, accelerating risk identification, and increasing productivity
• Established $1M in R&D by eliciting parent-company buy-in to allow for high potential employees to engage in developing new projects resulting in increased innovation and employee engagement
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