Requests
9
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Work Background
TEKsystemsScrum Master
Oct. 2023Whirlpool-Led agile ceremonies for a 10-member cross-functional remote team
-Maintained tailor-made agile metrics to help drive change
-Acted as the primary liaison for customers on API integration projects, ensuring all technical requirements were accurately captured, clarified, and aligned with development teams for seamless implementation.
-Achieved 50% reduction in sprint carry-over via targeted coaching and workflow adjustments
-Managed relationships between the development team and internal/external stakeholders to streamline incident management, ensuring timely communication and effective issue resolution.
Rocket MortgageTechnology Team Lead
Jun. 2021 - Aug. 2023Detroit, Michigan, United States-Cultivated team talent, assisting in career advancement and skill diversification
-Spearheaded the development of a documentation platform roadmap leveraging two internal tools custom-built on open-source technologies, streamlining team access to crucial coding standards, guidelines, and tools.
-Launched a high-impact SaaS product with a region-leading adoption rate among similar-sized companies, setting a new benchmark for the vendor in user engagement and satisfaction.
-Achieved a $15,000 reduction in vendor costs through strategic negotiation, maintaining all essential features and meeting project budget constraints without sacrificing quality.
-Orchestrated a multi-channel product launch, including targeted email campaigns, on-site roadshows with live training, and engaging in-house commercials, resulting in rapid platform adoption and awareness.
-Drove platform benefits across the organization, including a 30% increase in internal coding standard adoption, a reduction in tool duplication requests, and enhanced cross-team knowledge sharing that cut deployment times significantly.
-Launched an onboarding tool for tech leaders, standardizing 90-day expectations for new tech team members and reducing time to first code deployment by one day.
Rocket MortgageRelease Train Engineer
Oct. 2020 - Jun. 2021Detroit, Michigan, United States-Created the roadmap, workflow, and one-pagers for the long-term strategic direction of the Technology Guidebook.
-Mentored team members on the agile process through individual 1:1s and ad hoc meetings. -Championed the RFC shepherds team to drive technical discussions between the engineers and the business for standards and compliance.
-Drove the creation of team and Technology Guidebook team to institute application platform change and branding -Monitored, reported, and coached a team of 50 to use metrics to increase team velocity and thruput. -Updated processes for new standards that increased member engagement by 20%.
-Community Engagement Lead for SaSS application that included contract negotiations, user onboarding, and community growth. -Created a transparent communication plan to increase communications for Engineering Experience, providing increased visibility.
Rocket MortgageProduct Owner
Jun. 2019 - Oct. 2020Detroit, Michigan-Created long-term strategic product roadmaps for three applications driven by client feedback and engineering team expertise. -Built business relationships and engagement by utilizing product roadshows, user feedback sessions, and one-on-one communication that established trust and transparent communication.
-Created a communication plan for the teams that managed the Software Development Lifecycle tools and processes
-Facilitated focus groups for newly hired engineers to identify onboarding roadblocks and learning improvements
FatheadProduct Owner, Lead
Mar. 2018 - Jun. 2019Greater Detroit Area-Bridge between the business and the technology team, manage the workflow of development team from user story creation through production push.
-Maintained capital expenditure reports for projects
-Managed vendor relations, including contract pricing negotiations -Established hardware asset management processes
-Led a team of five Quality Engineers and Business Analysts through weekly one-on-ones to help drive them to achieve company and personal goals.
-SCRUM master and PO for the technology team.
-Lead technical support for the internal help desk
-Zendesk administrator
FatheadBusiness Analyst
Jul. 2016 - Mar. 2018Detroit, Michigan-Translated business partner priorities into tangible deliverables such as functional specification documents, user stories, acceptance criteria, and workflow diagrams -Researched and analyzed data from third-party vendors to clarify the technical and functional requirements
-Worked with Development team to translate business specifications into technical requirements
-Monitored and responded to internal help desk tickets (Cherwell) -Maintained and developed the local instance of TFS, including redesigning the work item formats through the XML code.
Spencer GiftsStore Manager
Aug. 2007 - Jan. 2009Kalamazoo, Michigan AreaInventory and Shrink Management
Team Member management/ scheduling, hiring, training, and retention. Customer Service Floor resets
Store Profit Management
Pilot Flying JShift Manager
Oct. 2005 - Jun. 2008Fremont, INFloor Resets
Team Member Management
Inventory Management
Cash audits
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