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Work Background
Homeless Veterans Reintegration Program, Second Chance JobsCase Management Program Director
Apr. 2024Charleston, South Carolina, United States · HybridLead the HVRP SCJ case management team providing veteran participants with case management and wrap-around support service to secure competitive employment. • Build strong relationships with veteran participants and collaborate with stakeholders to understand veterans’ needs, ensuring the delivery of a seamless experience that maximizes outcomes and success for veteran participants.
• Oversee the implementation of all project data collection protocols, both internal and as required by the granting organization.
• Monitor and track participant satisfaction and progress, identifying opportunities for improvement.
HumanaCare Management Supervisor, Integrated Model for DSNP
Jun. 2022 - Dec. 2024Charleston, South Carolina, United States · RemoteManaged a dynamic customer-focused team that functioned as advocates to high-risk members, helping members navigate their health plan and benefits while collaborating with the integrated clinical team to guide members through the complexities of the healthcare environment.
Author by HumanaConsumer Service Operations Supervisor
Jan. 2020 - Jun. 2022Charleston, South Carolina, United StatesLed, supported and managed a team of frontline associates who assisted Author by Humana members with their healthcare benefits needs, navigating with them through their healthcare journey. Provide positive support and guidance while fostering an engaging and positive environment, empowering each individual to reach their maximum potential. Served as a liaison between the team and upper management, recommending process changes and additions, addressing issues systemically as needed, and allowing the team to deliver the highest level of service and care. Navigate ambiguous and ever-changing start-up environment while delivering above-expected results of 76 Net Promoter Score, 99% member reported trust score and 95% issue resolution within the first six months of company launch.
Five Star Senior Living, Ageility Physical Therapy SolutionsPhysical Therapist
Jun. 2018 - Dec. 2020Charleston, South Carolina AreaPerformed physical therapy evaluations, functional assessments, treatment, and developed patient- specific care plans and goals for geriatric patients in assisted living facility. • Served as an advisory resource for patients and family members regarding care, progression towards goals, and discharge plans. • Collaborated with interdisciplinary team to provide comprehensive rehabilitation services, maximize effectiveness of patient care, and improve satisfaction. • Managed outcome data by using therapy assessment tools to determine patients’ level of progress, ensure progression towards goals, and assist with discharge planning.
• Provided accurate documentation of patients’ plan of care, treatment, and progress utilizing electronic medical recording.
Japan Karate InstituteAfter School Program Leader
Jul. 2014 - May. 2018Daniel Island, SCDeveloped after school program to meet students’ needs, ranging in age from five to thirteen. • Assisted with assignments, coordinated activities, supervised scheduling and ensured safety of students.
• Facilitated communication, established relationships, and increased engagement with family and faculty to enhance students' educational experiences. • Adhered to policies and procedures while using creativity to encourage and motivate students in all areas of learning.
Select Rehabilitation Inc.Physical Therapist
Jan. 2013 - Dec. 2016Georgetown, South CarolinaEvaluated and lead rehabilitation cycle of geriatric, neurological, orthopedic, and medically complex patients in skilled nursing and rehab facility. • Cultivated positive client relations with open communication and provided ongoing education regarding care, safety, and use of equipment as needed for improved outcomes.
• Participated in weekly patient, family and healthcare team meetings to review target outcomes and establish discharge plans. • Supervised and directed physical therapist assistants in carrying out treatment plans. • Facilitated referrals to external sources and wrote letters of medical necessity to insurance companies as necessary to ensure appropriate care and equipment received. • Facilitated referrals to external sources and wrote letters of medical necessity to insurance companies as necessary to ensure appropriate care and equipment received. • Performed internal chart audits to ensure documentation accurately supported the services provided and billed for each patient.
Georgetown Healthcare and RehabilitationPhysical Therapist
Mar. 2008 - Dec. 2012Georgetown, South CarolinaWorked closely with team of therapists, physicians, nurses and administrators to prepare and deliver comprehensive care plans in this skilled nursing and rehab facility. • Cultivated positive client relations with open communication and provided ongoing education regarding care, safety, and use of equipment as needed for improved outcomes.
• Participated in weekly patient, family and healthcare team meetings to review target outcomes and establish discharge plans.
• Supervised and directed physical therapist assistants in carrying out treatment plans.
• Facilitated referrals to external sources and wrote letters of medical necessity to insurance companies as necessary to ensure appropriate care and equipment received.
• Facilitated referrals to external sources and wrote letters of medical necessity to insurance companies as necessary to ensure appropriate care and equipment received.
• Performed internal chart audits to ensure documentation accurately supported the services provided and billed for each patient.
Lincare,Sales Representative
Dec. 2003 - Oct. 2004Charleston, South CarolinaDeveloped and executed sales of medical equipment and respiratory care to medical community, physicians and hospitals. • Served as a link between clients and collaborated with healthcare professionals to ensure smooth transitions of care and appropriate equipment and services provided.
• Educated clients, family members and healthcare team through "in-services" to facilitate informed decisions regarding services and equipment to ensure compliance.
• Identified new referral sources and established relationships with physicians, healthcare team, clients and caregivers to increase selling margin.
HealthSouth Rehabilitation HospitalPhysical Therapist
Jul. 2003 - Apr. 2011Charleston, South Carolina, United StatesPhysical therapist, full time, July 2003- December 2003. Physical therapist, PRN, December 2003-April 2011. Performed evaluations and treatment of patients in inpatient rehabilitation facility. • Positioned myself as a trusted advisor and advocate for clients to allow for maximum progression to reach desired outcomes.
• Supervised and directed physical therapist assistants in carrying out treatment plans.
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