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Work Background
Healthcare Consulting and Business ManagementExecutive Director of Operations and Corporate Compliance
May. 2016United StatesAccomplishments:
• Collaborated closely with Founders, Senior and C-Suite Executive leadership to craft the company's strategic vision and implement innovative workflow processes, resulting in streamlined operations and optimized resource allocation. • Provided expert clinical and organizational leadership to over 30 healthcare organizations spanning various sectors such as hospitals, tele-health, laboratory, ambulatory, mental and behavioral health facilities nationwide. • Directed the corporate compliance program, including the development and maintenance of a robust compliance plan. • Implemented comprehensive compliance initiatives encompassing federal, county and state regulations, including the establishment of written policies, procedures. • Successfully negotiated the healthcare contracts with a focus on monitored compliance with performance metrics, ensuring timely payments, and strict adherence to regulatory requirements. • Lead the processes for Joint Commission Accreditation, Multi-state licensure and CARF Certification of over 30 healthcare organizations, spanning hospitals, tele-health, laboratories, ambulatory care facilities, as well as non-profit and for-profit mental and behavioral health organizations across the US.
American Addiction CentersExecutive Director of Program Services & Quality Assurance
Jul. 2011 - May. 2016Murrieta, CaliforniaProvided clinical and business leadership and direction over all company operations. Accountable for internal and external aspects of multi-site residential and outpatient programs and service facilities. Responsible for ensuring a safe, efficient physical environment while also providing the optimal clinical services to ensure performance indicators were met or exceeded in comparison to national averages. Responsible for regulatory compliance and ongoing performance improvement standards. Responsible for effectively driving consistent quality care delivery in a rapid growth environment and across multiple healthcare delivery systems and various risk levels. Developed compensation and incentive programs to achieve highest client satisfaction and employee satisfaction rates of all 15 facilities nationwide. Increased length of stay from 28 days to 60 + days and extended IOP days.
Alvarado Parkway Institute Behavioral Health SystemDirector of Outpatient Services - Addictive Diseases and Mood Disorders
May. 2000 - May. 2011La Mesa, CaliforniaResponsible for all aspects of the clinical practice and for ensuring that the practice met its’ operating, financial, and patient care service goals. Supervised the clinical, medical and administrative team overseeing 30-40 private pay or 3rd party payor patients for substance abuse or mood disorders. Responsible for the clinical supervision of the clinical team as well as the performance improvement initiatives in association with accrediting bodies to included CMS, DHCS, CARF and Joint Commission. Developed budget and decreased expenses by 10%, using management accountability plan to oversee finances. Led team through self-assessment (SWOT analysis), which produced following results: held employees accountable, established new policies which increased protection against organization and best practices as well as process improvements to the clinical program. Facilitated the opening of new outpatient program including input into program layout, organizational structure, computer systems/data base development, and licensing survey.
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