Years of experience: 11
Call CenterCustomer Support RepresentativeSupport SpecialistCall Center TrainerTechnical Support AgentMedical
Trust Score
Exceptionally trusted; proven professional excellence.
Alyaa's Career Path
Jul. 2024 -Present
Property Shop Investment LLC (PSI)Training Team Lead
United Arab Emirates• Develop and Implement Training Programs aligned with business objectives and evolving employee needs, ensuring both strategic impact and individual growth. • Lead and Manage the Training Team, assigning tasks, setting clear performance goals, and supporting professional development. • Design, Update, and Deliver Curricula for both in-person and virtual formats, integrating interactive and t...
Oct. 2023 -Jul. 2024
Property Shop Investment LLC (PSI)Technical Training Specialist
United Arab EmiratesDeliver training sessions, workshops and webinars to educate clients on the features, functionalities, and best practices associated with our solutions.
Execute tailored strategies to each client's needs and objectives. Including creating training programs, developing documentation, and providing ongoing support. Build strong relationships with key stakeholders.
Serve as the primary point of ...
Jan. 2022 -Jul. 2024
Sharjah Road & Transport AuthorityFreelance Trainer
United Arab Emiratesleadership training for supervisors and above.
Soft skills training for contact center agents.