Years of experience: 27

United StatesService Quality ManagerCustomer Retention SpecialistCustomer Care SpecialistCustomer Success ManagerCustomer Service

Trusted by top professionals

  • JJ
    James Johnson
    Director, Customer Success @UiPath
    Verified
    I had the pleasure of working with Micah from 2021-2024. He was a fantastic leader and mentor. The guiding principals he established for the Enterprise Success program, and our team, led us to lower c...

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Micah's Career Path
Senior Director, Client SuccessJun. 2019 -
Nov. 2024
UiPathSenior Director, Client Success
Michigan, United StatesKey Accomplishments • Established an effective post-sales technical and program advisory team to alleviate churn and drive customer adoption and growth. • Drove NRR (131%)/GRR (97%), and attached post-sales, support, and advisory services through direct customer engagement, helping them achieve their desired business outcomes. • Exceeded margin (40%) targets, pushed double-digit revenue growt...
Group Director, TechnologyNov. 2005 -
Jun. 2019
VMLY&R (MA)Group Director, Technology
Kalamazoo, Michigan AreaEnterprise Architecture & Cloud Solutions: Enhanced customer value realization by developing robust reference architectures for data-driven digital marketing campaigns, implementing enterprise platforms on IaaS/SaaS/PaaS cloud infrastructure, and architecting digital asset management systems and strategies. DevOps & Automation: Improved infrastructure quality, support techniques, and change m...
Operations Services ManagerAug. 1997 -
Nov. 2005
Pfizer, Inc.Operations Services Manager
Holland, MichiganIT Leadership: Led process alignment initiatives across Midwest and Eastern regions, increasing desktop efficiencies and reducing risk through security software consolidation and governance simplification. Project Management: Orchestrated IT projects and deployments across 500+ devices. Datacenter Operations: Bridged communication between technology customers and business leaders. Automation:...