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Years of experience: 25
Customer ServiceCustomer Success ManagerEducationData EntryDatabase CoordinatorIT
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Katherine's Career Path
May. 2023 -Present
BWFAssociate Managing Vice President, Operations Consulting
Massachusetts, United States• Define and execute departmental strategy to align with organizational priorities, driving growth and enhancing customer satisfaction • Inspire and mentor high-performing teams, fostering a culture of collaboration, innovation, and continuous professional development • Establish and monitor OKRs to ensure team initiatives align with business priorities, fostering accountability and achieving...
May. 2019 -Apr. 2023
JCADirector of Professional Services
As a member of JCA’s Leadership team, I develop and implement strategic plans for the Services division and serve as a Project Sponsor for consulting projects. I manage a team of consultants and provide guidance on technology and operations projects. I also serve as a Leadership member of Diversity, Equity, and Inclusion (DEI) team to develop and implement new initiatives, such as staff train...
Apr. 2014 -May. 2019
JCAManager, Consulting Services
Project manager and consultant focusing on CRM implementation, system selection, business process improvement, operations, fundraising, event and alumni/donor relations management consulting, working primarily with Higher Ed and Healthcare clients.