Anne Apostol, as the Senior Contact Center Director has spearheaded a transformative initiative that increased customer satisfaction scores by 35% within just one year. Under her leadership, the company achieved a record-breaking 98% first-call resolution rate, setting a new industry benchmark. Anne also implemented an innovative training program that reduced employee turnover by 40%, fostering a more engaged and skilled workforce. Her strategic vision and commitment to excellence earned prestigious Global HealthCare and BPO Excellence Award in 2020.More...