Vivek Reddy - Process excellence manager, Swiggy

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India

Work Background

SwiggyProcess Implementation Manager

Sep. 2022Hyderabad, Telangana, IndiaResponsible for process input adherence and outcome metrics • Act as the Central Process Excellence Team's point of contact for the implementation and adherence of all procedures in their particular cities. • Help with dark store deployment, process automation, and streamlining. • Get end-user feedback and offer ideas to improve current procedures so that they are more dependable and simple to implement. • Gather and analyse data to provide city teams with ideas for improving city metrics. • Coordinate many parties (the City Activities team and central teams) to ensure that dark store operations run smoothly. • Responsible for the actual execution of the processes in their local city and monitoring adherence • Responsible for the end-to-end implementation of all centrally directed processes and projects, as well as training

SwiggyBusiness Operations Manager

May. 2021 - Aug. 2022Hyderabad, Telangana, IndiaWith a growth strategy, 20 new stores were opened under the Dark Store model. • Budgeting and planning, manpower effectiveness, reduced package use, waste reduction, and liquidation • Managed a team of four leaders and over 500 people (store managers, ASMs, pickers, and loaders). Enabled 24-hour retail operations in Hyderabad, accounting for 6% of OPD. MIM (In-House ERP Migration) has been launched in Telangana and AP. • Own the customer experience in terms of order fulfillment, SLA adherence of less than 5 minutes, quality checks, audits, and so on. • Reduced pilferage by optimising ambient and cold storage space and managing strict processes.

SwiggyKey Account Manager

Apr. 2019 - May. 2021•Achieved YoY accounts increase of 29% •Managed 8Cr Monthly Sales by handling Cities Top Accounts and Produced 3% Ads Sales from the Portfolio •Signed 85% of accounts with the Swiggy Exclusive Program, onboarded 600+ restaurants with Swiggy in 30 months, and built business relationships with top Key Accounts in Hyderabad. •Successfully launched 2 new cities, 6 area launches, and 2 area relaunches. • Maintained a strong rapport with restaurant owners, offering them guidance on market-related issues and generating cross-selling revenue from ads on the platform. • Seamlessly collaborated with cross-functional teams to address all concerns made by the restaurant partner.

SwiggySenior Sales Manager

Jul. 2017 - Apr. 2019Hyderabad, Telangana, India

SpiniEngagement Manager

Jan. 2016 - Jun. 2017Hyderabad Area, India•Handled a team of five sales executives by motivating them, committing to numbers, taking care of customer escalations, and handling important calls on their own. •Took charge of morning team meetings and provided motivation. Creating a sales strategy and helping team members improve their sales skills allowed them to consistently achieve 100% success in all four quarters.

TinyOwlSenior Business Development

Nov. 2014 - Jan. 2016Hyderabad Area, IndiaLaunched 8 areas in east Hyderabad; successfully added more than 300 restaurants; increased business income through upselling commissions; increased supply through the development of combos, discounts, and the addition of more cuisines to the platform.

Kizmet Tech Solutions Pvt Ltd.Senior Business Development Executive

Aug. 2012 - Oct. 2014Hyderabad Area, IndiaI increased market reach and maximised sales potential by cultivating accounts with a wide range of healthcare organisations, startups, and the restaurant industry. I exceeded year-round targets by 110%. I manage end-to-client relationships, which include pitching, negotiating, contacting, billing, campaign activations, and design support.

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