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Product Manager

- Added alternative ways to top-up the card in case of failure, which increased monthly top-ups by 4%
- Added a reminder for "dead users'' with a survey. This allowed to identify weak points in communication with clients during onboarding and make the process more transparent
- Decreased the time needed to return money for purchases using bonus program from 2 days to 24 hours, which increased the use of bonuses and overall transaction activity.
- Developed the paid card reissue functionality for users who made a mistake in the name.
- Conducted more than 30 in-depth interviews and usability tests in English

- Conducted around 150 in-depth interviews (30 of them in English)
- Analyzed customer experience and built Customer Journey Maps, BPMN, JTBD
- Provided examples for one of the leading insurance companies of how competitors, previously lagging behind in terms of technology, bypass them by simplifying processes
- For a foreign online Facebook game, we segmented customers, formulated values ​​and barriers
- Conducted presentations to the client committee in english and russian languages

Product Researcher

In a team with a backender and a frontender, was involved in the development of an internal video conferencing service. As part of my work:
- came up with new functionality, prioritized and decomposed backlog tasks, interacted with users in the context of processing tickets and discussing potential features and their release dates.
- improved the quality and reliability of broadcasts: due to this, we increased the number of viewers.
- configured the integration of conferences with the calendar, thus reducing the number of user steps in the scenario of using the service.
- began to open the service “outside” for external users
- the number of users grew by 20% and the number of calls by 30%

Management Internship

Group and Individual fitness coaching
Social Media Content management
Operation Administration

Coach

Project Management
Ideas generation
Client communications Product management
Designers Supervision

Creative Project Manager

Senior Supply Chain Specialist

Supply Chain Specialist

Russia

United States

United Kingdom

Startup Founder

Marketing

Business analysts

Investor relations manager

Product Leader & Executive Coach

IOS Engineer

Bus Dev Manager Marketing Manager & IT Consultant

Sr. Associate

Senior Data Scientist

Senior product designer

Sr. Supply manager

4A2FF0CB-CB76-407B-9338-D392AD545AD6.WEBP

IT  Consultant

Founder, Creative Director

Product Strategy Consultant

orange.avif

Sterling