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+ Led Product Management, Design & UX, ProductOps and Customer Service
+ Shaped the business from projects to a scalable Software as a Service (SaaS)
+ Created the strategic roadmap for future product releases based on customer feedback and market trends resulting in ARR growth
+ Enabled teams to figure out how to innovate in a complex and highly important B2B2X landscape
+ Built Product Operations function to standardize PM onboarding, training, processes, and technology stack

Chief Product Officer

finleap connect addresses the fragmented open banking landscape with a “full-stack” platform. It enables partners to access financial transactions, enrich the transactions with data & analytics tools, and ultimately deliver seamless digitized financial services to customers. finleap connect has the unique ability to tap into category leaders founded in the finleap ecosystem, including Solarisbank, ELEMENT and Elinvar, driving additional value to partners. The company is a regulated payment institution under the Payment Services Supervision Act (Zahlungsdiensteaufsichtsgesetz – ZAG) with offices in Berlin, Frankfurt, Hamburg, Milan, Madrid and Paris. As a business unit of finleap, finleap connect is part of the leading European fintech ecosystem, a group with 1,300 employees from more than 80 countries.

Head of Business Unit - Open Banking

Principal Product Manager

Love where you're going. GetYourGuide is the leading online platform for booking travel tours, attractions, and activities from Europe. + Responsible for growth in travel activities in Portugal
+ Developed a new market strategy
+ Planned and executed market entry for Algarve, Madeira, and Azores
+ Worked in tandem with Marketing, Content, and Product
+ Cultivated new partnerships and added them to the product space
+ Analysed data, created performance reports, and presented them to senior stakeholders

Senior Destination Manager - Portugal

Delivery Hero SE - Berlin
+ New technical integrations with large food brands and rollout consultant for project teams
+ Formulating and documenting processes and guides for internal customer care trainers Real estate - Lisbon
+ Business process optimisation and automation for a real estate boutique

Product Operations - Freelance Consultant

DH's mission is to create an amazing takeaway experience. What makes it special is the way it combines food and tech. + Member of the management team for restaurant products, led a team whose mission was to rollout products built by the department across several platforms in 40+ countries
+ Performed training and documenting of products for local teams
+ Worked with Product and Tech to improve the product range and serve as a feedback filter from local operations
+ Automated processes into Salesforce
+ Introduced and enforced global corporate KPIs for the restaurant unit
+ Global coordination of business-critical projects, solution rollouts, and implementations: controlled the development progress versus schedule and budget by identifying and analyzing risk management issues, and devise plans to minimize risks.
+ Managed sustainable relationships for a portfolio of key API partnerships through quarterly business reviews with API partners

Director of Partner Management (RPS)

As part of the Delivery Hero SE group, our team was responsible for introducing our new product and service to the key markets - DE and UK to create a new blueprint for scaling globally. In this role, some of my key achievements were: + Developed new internal and external processes for new market launches and gathered partner feedback
+ Introduced a new process to allow easier and more effective communication between the business and the technical teams
+ Supported two world-renowned key accounts to launch food delivery from scratch (Vapiano and Burger King)
+ Defined, set up, and conducted trainings for partners and operations contact centers

Senior Partner Manager @9Cookies

Partner Manager @9Cookies

Junior Partner Manager @9Cookies

Inside Sales for the new entered market - UK + Overachieved monthly sales by 20%
+ Telesales: cold-calling
+ Account management: creating commercial proposals and business follow-up. Working on customer/partner engagement and retention
+ Business development

Inside Sales

Business Unit: Datacenter Infrastructure (Servers, Storage, Networking, and Software). + Developed and qualified potential industry and public sector customers
+ Created strategic plans and elaboration of technical and commercial proposals for them
Increased client enrolments by 25% on the third year

Inside Sales -Sales support for Datacenter Solutions

Supported all logistic related activities concerning Event management, and provided assistance with customer care during the events (specially providing language interface for Spanish, English, and German speaking customers).