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• Conduct extensive market research and lead generation to identify potential customers in target markets (utilizing tools such as Sales Navigator, Seamless, Apollo, Crunchbase, etc.)
• Initiate outreach through phone, email, and social media to schedule meetings and product demos with prospective clients
• Collaborate with sales team to qualify leads, identify decision-makers, and gather relevant information to develop personalized solutions
• Utilize Salesforce CRM to manage leads, track progress, and maintain accurate records
• Continuously strive to improve sales techniques, attend training sessions and participate in team brainstorming to identify and implement new strategies

Sales Development Representative

• Consistently exceed monthly and quarterly targets by an average of 120%, generating over $2.5 million in pipeline revenue
• Awarded BDR of the year in 2021 for exceptional performance and leadership
• Developed and implemented strategies that increased brand presence in the UK and APAC territory by 120%
• Conducted thorough market research to identify new business opportunities and establish strong relationships with key decision-makers
• Collaborated closely with marketing and sales teams to optimize lead generation and conversion rates
• Provided regular feedback to product and engineering teams to improve the overall customer experience
• Trained and mentored new BDR hires, resulting in a 73% increase in team productivity

Business Development Executive

Co-Founder

• Achieved a record-breaking increase of more than 150% in new client acquisitions through sales & effective coaching and mentoring of the team
• Lead a team of 5 Business Development Representatives in generating new business and expanding existing accounts
• Developed and implemented a sales strategy that resulted in a 30% increase in overall revenue and expanded the company's market share in the EMEA & USA region
• Conducted market research and analyzed data to identify new business opportunities and trends, resulting in the successful launch of two new products in the past year
• Collaborated with cross-functional teams including Marketing, Product, and Customer Success to ensure a seamless customer experience and maximize retention

Sales Business Development Team Lead

• Successfully managed a team of 10+ sales representatives to achieve a 25% increase in sales revenue within the first year of employment
• Spearheaded initiatives such as expansions to the new markets and introducing new products (home/office relocation) that led to the company's value skyrocketing, increasing by 132%
• Developed and executed sales strategies that resulted in expanding the business and creating over 10 new partnerships in the industry
• Fostered long-term relationships with clients and partners to drive repeat business and referrals

Sales Manager

• Reduced new hire training time by 30% through development and implementation of a comprehensive training program, resulting in increased productivity and sales growth
• Led and managed a team of 10 retail associates, providing coaching and feedback to optimize performance and maintain high levels of customer service
• Achieved a 20% increase in customer satisfaction scores through implementation of customer-centric initiatives, including personalized shopping experiences and product recommendations
• Collaborated with inventory management and purchasing teams to optimize stock levels and ensure timely delivery of products to the ship, resulting in a 15% increase in sales revenue
• Assisted the Retail Manager in achieving departmental goals and targets by analyzing sales data and identifying areas for improvement, resulting in increased profitability and efficiency

Assistant Manager

As the Retail Promotions Manager, I am responsible for developing, implementing and managing a wide range of promotional and marketing initiatives for the onboard retail shops. My duties include: • Developing and executing retail promotions and events to increase sales and customer engagement
• Creating marketing collateral, such as flyers and signage, to promote promotions and events
• Coordinating with the onboard retail team to ensure the success of promotions and events
• Developing and implementing new strategies to enhance the onboard shopping experience
• Collaborating with suppliers to secure promotional products and exclusive offers
• Managing promotional budgets and tracking return on investment
• Providing regular reports on sales performance and promotional activity to senior management
• Managing the onboard inventory and ensuring product availability

Promotions Manager

• Managed the daily operations of the onboard art gallery, overseeing a team of 4 sales associates and ensuring high levels of customer service were maintained at all times
• Developed and executed marketing initiatives to increase art sales and gallery foot traffic, resulting in a 85% increase in revenue compared to the previous year
• Curated and maintained a collection of over 300 pieces of artwork, ensuring that each piece was properly documented and accounted for
• Conducted art auctions and lectures for guests, providing in-depth knowledge and insight into various artists and their works
• Worked closely with shipboard management to ensure that gallery operations adhered to all relevant regulations and policies
• Maintained accurate sales and inventory records using company-specific software, streamlining record-keeping and reducing errors
• Conducted regular staff training and performance evaluations, resulting in a 67% reduction in training time and a 30% increase in sales productivity
• Developed and maintained positive relationships with guests, fostering repeat business and enhancing overall guest satisfaction
• Achieved a guest satisfaction rating of 95%, exceeding company expectations and earning recognition for outstanding performance

Gallery Director

• Assisted guests with purchases and inquiries in the onboard art gallery, which included works by renowned artists (Piccasso, Dali, Peter Max, Pino, etc.) and limited edition prints
• Conducted art seminars and auctions, highlighting the features and value of various art pieces to increase guest engagement and sales
• Provided exceptional customer service to guests, resulting in high guest satisfaction ratings and positive reviews
• Consistently achieved and exceeded sales targets, contributing to the overall revenue of the gallery and the cruise line
• Contributed to the successful execution of art-related events and exhibitions, working closely with other departments such as marketing, entertainment, and operations.

Fine Art Associate

• Sales and support for large accounts / B2B clients;
• Assisting in overseeing the Supervisor's sales territory; • Devising strategies for driving sales growth across the business; • Participating in new hires development;
• Assisting in organizational and logistical duties for the events;

Sales Team Lead

• Sales and support for B2C and B2B clients;
• Resolving clients complaints; • Technical support; • Participating in company's CRM development (Sugar)
• Participating in new hires development

Shop Advisor Advance

• Sales and support for B2C clients;
• Resolving clients complaints;
• Technical support; • Participating in company's CRM development (Sugar)