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Work Background
Principal
Soulutions Work, LLCPrincipal
Sep. 2013Cleveland/Akron, Ohio AreaAbout Soulutions Work Soulutions Work, LLC provides advisory services in strategy, change management and internal communications. Client projects include the following: Change Project for Land Expansion and Renovations • Development of a stakeholder management and communications plan • Conducting a change readiness and change risk analysis across a wide variety of internal and external stakeholders. • Mapping, analysis and management of internal and external stakeholders and stakeholder groups. • Regular and consistent communication to key stakeholders and effected employees and 3rd parties, using existing and well-proven communications as well as innovative vehicles. Employee Benefits Engagement Review Tasked with reviewing how well employees were engaged with their transformation program and to make recommendations for ensuring employees recognized the need for change and understand the changes that needed to be made. • Interviews with Heads of Service, Union representatives and employees themselves to establish the current levels of engagement and areas of concern with the transformational program. • Analysis of survey results highlighting where employee understanding of the council’s agenda and alternative delivery models is lacking. • Service redesign workshop guides that got employees thinking about how they could deliver services differently. • An employee engagement pack that busts some of the jargon associated with alternative delivery models and explains what the changes might mean for employees on the ground. • A detailed review of the operation of the employee benefits in place and working closely alongside HR and communications teams, developing a vision of for an employee benefits portal to transform how employees access and personalized their reward.
Principal Owner
Soulutions Work, LLCPrincipal Owner
Nov. 2016 - Dec. 2020Greater Chicago AreaIndustries: Telecom(Change Management), Agriculture (OD and Supply Chain Change Management) and Hospitality Management (Leadership Development). Hyatt Hotels Corporation: Talent Management, Leadership Program, $9M  Coached and guided clients in crafting, developing, and promoting a comprehensive global leadership development program tailored for senior to first-time leaders.  Engineered a blueprint for an emerging leadership academy, strategically designed to furnish non-leaders with a clear career development pathway.  Devised and executed an internal communications plan to bolster awareness and drive adoption of the leadership development program within the organization. Anixter International: Global distributor of Network & Security, Electrical & Electronic and Utility Power Solutions ~50+ countries, driving $8B revenue.  Designed and implemented playbooks and tools based on the Prosci methodology providing a scalable and repeatable process for ERP and other technology projects. Bayer (formerly known as Monsanto): Agriculture/Biotechnology ~NA Row Crops: 34 sites driving $7B  Collaborated with mid-level leaders, delving into their motivations, career aspirations, development needs, and leadership challenges.  Provided subject matter expertise in change management to operationalize, scale, and align the 2020 Advance Manufacturing (AM) Transformation at North America Row Crops plants during Wave 2 implementation. Aligned strategies with the Monsanto Change framework.  Conducted leadership assessments to unearth strengths and pinpoint development opportunities for enhanced growth.  Undertook comprehensive diagnostics and facilitated focus groups to articulate the distinct cultural framework within an agricultural supply chain.  Established a change agent network and executed comprehensive change plans encompassing all change levers: communication, training, stakeholder management and engagement, coaching and mentoring, as well as rewards and recognition.
Adjunct Professor of Management
Champlain CollegeAdjunct Professor of Management
Aug. 2023Burlington, Vermont, United StatesAffiliated with Business Administration, Robert P. Stiller School of Business Serves as adjunct professor in the Organizational Development and Human Relations program teaching Managing Behavior in Organizations and Catalyzing Positive Organizational Behavior. Instructs one (1) class of 12-14 students every 7 weeks online. Maintains a class syllabus, assignment log and additional materials to help students. Participates in monthly and quarterly meetings with faculty to discuss departmental goals and upcoming events. Plans lectures, assignments and in-field experiences to collaborate with the necessary course curriculum.
Manager, Organizational Change Management
StericycleManager, Organizational Change Management
Jan. 2021 - Dec. 2023Chicago, Illinois, United StatesBusiness Transformation including the implementation of 400B SAP S4 HANA integrated system, internal IT migrations, and change adoption for 25K+global employees.  Collaborated with project leads to develop and maintain a master change management plan and work breakdown structure, integrating them into program and project plans.  Orchestrated and executed comprehensive change plans, overseeing regular workstream meetings, meticulous tracking and mitigation of risks/issues, vendor management, and detailed status reporting.  Formulated and aligned robust change management plans tailored for ERP solutions (ADP, SAP and Salesforce.com).  Leveraged OCM expertise to proficiently manage large, complex projects within matrixed organizations, ensuring timely delivery of each transition.  Offered adept change leadership support and coaching to global leaders on change management leadership behaviors, fostering effective organizational change management.  Drove the implementation and change strategy for a portfolio of four financial and procurement workstreams during the company's migration from legacy platforms to a unified system.  Applied a structured methodology to spearhead change management, leading by creating and implementing comprehensive OCM strategies and plans encompassing sponsorship, people management, communications, training, and transition/sustainment.  Established a Center of Excellence, strategically pioneering organizational change management and change leadership from inception to operation.
Business Change Manager
EYBusiness Change Manager
Nov. 2019 - Apr. 2020Atlanta Metropolitan Area• Designed Program Activation Strategy - Implemented proven practices to guide EY internal global clients through change via accelerated Microsoft Teams adoption, leveraging digital analytics, enhancing user experience, orchestrating internal communications, and activating teams effectively. • Executed Digital Program Activation for Organizations - Empowered EY internal global clients to oversee organizational change initiatives, encompassing system and process transformations. • Crafted Tailored Microsoft Teams Solutions to deliver substantial value to clients. • Formulated Change Strategy - Applied change architectures, models, and frameworks for successful execution of complex, multi-workforce, cross-generational, or multi-cultural changes. Assisted client executives in communicating frameworks, cultural norms, and stakeholder engagement practices. Implemented a data-driven and predictable methodology, approaching Change Management as a "Science" rather than an "Art". Created and implemented tightly integrated methods, estimators, and frameworks within broader projects. Orchestrated stakeholder engagement, facilitated leadership alignment, conducted impact analysis, developed experience mapping, orchestrated learning/training programs, managed communications, ensured business readiness, supervised deployment, implemented gamification strategies, and measured adoption effectively. Managed relationships and coordinated work among diverse stakeholders across global regions.
Senior Consultant
The William Everett GroupSenior Consultant
Nov. 2018 - Mar. 2019Greater Chicago AreaA regional consulting firm that leverages analysis, process and technology to develop quality solutions for our clients. Department of Information Technology, non-emergency city services, 27M project  Driving awareness of City of Chicago’s modernized non-emergency services with Chicago residents  Develop and implement resident change management methodology to support adoption of enhanced system  Create, document, communicate and deliver RCM roadmap, communication plan, coaching plan, training plan and resistance management plan  Develop and implement feedback analysis to support increased adoption
Senior Associate, People and Change Management Consulting
KPMGSenior Associate, People and Change Management Consulting
Feb. 2016 - Nov. 2016Greater Chicago AreaIndustries: Life Sciences(Global Change Communications) and Aerospace & Defense (Change Communications and Stakeholder Management). Drove organizational effectiveness and advanced organizational outcomes through change management and organizational communications. Specialized in identifying and developing strategies and tactics, I aligned change communications with the organization’s goals and outcomes. I served as trusted advisor to management teams and Boards of Directors seeking to seize opportunities, manage crises, navigate market disruptions, articulate their brand, stake a competitive position, and preserve their permission to operate. • Developed and led executive leadership and key stakeholders through a change management process designed to support the separation of 16,000+ employees from an aerospace and defense organization. • Crafted and facilitated meetings for ‘Change Agent Networks’ to ensure cross-segment representation and subject matter expertise for highly impacted roles in aerospace. • Developed and conducted behavioral change management segments of a SAP implementation for a $340 million life sciences company. • Crafted and facilitated meetings for ‘Change Agent Networks’ to ensure cross-segment representation and subject matter expertise for highly impacted roles. • Developed messaging that engaged employees, created lasting emotional connections and supported the culture of the company. • Assisted with planning and orchestration of regular events (town hall meetings, all hands meetings, revenue cycle leader updates, and Change Champion monthly calls) to increase executive and employee interaction, enhance morale, and strengthen culture. • Implemented global cutover communications, go-live preparation and support.
Internal Communications Consultant
KeyBankInternal Communications Consultant
Feb. 2014 - Jan. 2015Cleveland/Akron, Ohio Area• Executed end-to-end change management deliverables such as stakeholder analyses, impact assessments, sponsor strategies, communication plan and sustainment plan for 500+commercial credit employees at a regional bank. • Developed messaging that engaged employees, created lasting emotional connections and supported the culture of the company. • Assisted with planning and orchestration of regular events (town hall meetings, all hands meetings, revenue cycle leader updates, and Change Champion monthly calls) to increase executive and employee interaction, enhance morale, and strengthen culture. • Established a ‘Change Agent Network’ to ensure cross-segment representation and subject matter expertise for highly impacted roles, thereby supporting workforce transition and communications activities. • Managed daily feedback mechanisms (via online mailbox and website) and researched answers to employee questions with the appropriate internal Subject Matter Experts to support change initiatives. • Updated and enhanced the Commercial Credit site pages with current tools, resources and FAQs. • Implemented cutover communications, go-live preparation and support. • Wrote and edited employee communications to drive awareness and behavioral change for Commercial Credit technology improvements. Completed deliverables include senior leader announcements and speaking points, presentation decks, promotional communications and frequently asked questions. • Assisted with content creation efforts to produce regular cadence of diverse, engaging change leadership content such as webinars, customer success stories, online newsletters and blogs. • Created content and supporting reference materials for regular communication channels in support of change initiatives (i.e., presentation slides, talking points, start-stop-continue guides, toolkits, FAQs, manager guides, meetings in a box, Know-Share-Do action plans, etc.).
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