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Oct. 2023Saudi Arabia
Jan. 2021 - Oct. 2023Eastern, Saudi Arabia
Rawabi Telecom & SoftwareOperations Director
Jun. 2008 - Sep. 2010• Assumed responsibility for managing Saudi operations while introducing new technologies to network operators
• Coordinated with IT and Knowledge Management Teams to lead the roll-out of new capabilities, training, and troubleshooting.
• Managed project managers of different services to ensure effective and timely internal communications for all projects.
• Served as a Team leader of the change management committee and coordinated with outside consultants.
• Established quantitative and qualitative metrics, guidelines, and standards to elevate the company's efficiency and effectiveness.
• Reviewed, analyzed, and evaluated business procedures.
• Identified opportunities to improve operations through technology advancements and recommended solutions to management
• Developed strategies for implementing Digital technology solutions that aligned with company goals. عرض أقل
Rawabi Telecom & SoftwareBusiness Development Manager
Jun. 2005 - Apr. 2007Manama, Capital Governorate, Bahrain• Managing the back office of Saudi Arabia Operations, handling Key Accounts in KSA, and conducting logistics planning.
• Developed and implemented operational systems and processes to provide visibility into the goals and obstacles of key initiatives.
• Planned, monitored, and analyzed key metrics for day-to-day operations to ensure efficient and timely completion of tasks.
• Devised strategies for ensuring the growth of programs, and implemented process improvements to maximize output.
• Adhered to the company’s policies and standards, and ensured that laws and regulations are being followed.
• Worked with HR to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment. عرض أقل
Saudi American Bank (SAMBA)Cutomer Service Reprisentative
Apr. 2001 - Jul. 2001
ParaTech (Arab Paradigm Information Technology Co. LLC)President, Founder
Jan. 2010 - Jan. 2021• Established a company focused on providing Technology solutions in the telecom sector by streamlining and optimizing IBS (Internal Base Station) installations and testing integrity and quality while fine-tuning capacity and reception. • Maintained an inventory of current technology offerings and evaluated emerging technology solutions to determine which solutions may be most beneficial to the organization's long-term goals
• Created a culture of innovation within the organization by encouraging employees to think outside the box and embrace new technologies and digital transformation.
• Managed teams of developers, designers, marketers, and other staff members to develop new products or services for the company.
• Conducted research on market trends to determine how new technologies may affect business operations. عرض أقل
Raya Financing CompanyIT Manager
May. 2018 - Dec. 2020Al-Dammam, Eastern Region, Saudi Arabia• Oversaw and managed the company IT portfolio from regulatory requirements and multiple programs and projects to achieve operational objectives and stakeholder satisfaction. • Assumed responsibility for the enhancement and development of Oracle ERP (EBS, OLFM, and Siebel CRM).
• Expanded the initiative of digitally transforming the company by optimizing the entire customer life cycle, beginning with converting the customer from a potential customer to contract termination when mature or earlier.
• Developed and implemented a comprehensive digital roadmap including strategic initiatives across all areas of the organization.
• Identified gaps in the operations of the assets to ensure a smooth transition of assets and personnel
• Established forecast models and budgets to determine asset allocations and monitor organizational performance.
• Managed cross-functional teams in delivering projects within aggressive timelines while ensuring quality & regulatory compliance.
• Oversaw the execution of the transition implementation and integration plan to ensure adequate controls and measures are in place.
• Created a culture of continuous improvement by empowering employees at all levels to provide feedback on processes.
• Developed and implemented IT initiatives in streamlining and optimizing Service Requests and Processes (Internal and External requests) to achieve company strategy:
o By designing an Employee self-motivating strategy by utilizing incentives driven by the applications during the customer journey with the company.
o Optimizing the processes that are related to customer requests by reducing lead time and increasing satisfaction.
o Implemented a reporting tool that gives the power to the end user inside the company so that they can generate department-specific reports and also can be used to model different types of scenarios for financial modeling.
o Streamlined IT service requests and automated onboarding of new employees. عرض أقل
Allied Cooperative Insurance Group (ACIG)Board Member
May. 2011 - May. 2019Jeddah
Allied Cooperative Insurance Group (ACIG)Member of Corporate Governance Committee
Dec. 2008 - May. 2019
Asharqia Chamber - غرفة الشرقيةMember of Youth Business Men Council
May. 2010 - Mar. 2014
Al-Bilad ArabiaLiaison Officer
Oct. 2003 - Jun. 2005
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